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Homeownership Officer

2 months ago

London, Greater London, United Kingdom Service Care Solutions Ltd Full time

Homeownership Officer - Multiple Positions

Permanent & Temp available - Full Time

£37,440.00 Per Annum

29 days annual leave (pro rata for part time), 4% - 6% pension contribution, and much more

Our client is seeking dedicated Homeownership Officers to deliver professional and comprehensive leasehold management services. You will ensure services comply with legislation, regulation, and best practice, aligning with the terms of the lease. Your role is crucial in promoting customer satisfaction by providing high-quality, responsive, and value-for-money services. You will manage a patch of leasehold and shared ownership properties while collaborating with colleagues to provide a proactive, first-time-right service to homeowners. Responsibilities:
  • Handle day-to-day leasehold and shared ownership management inquiries.
  • Assist the Finance Team in verifying and checking annual service charges, including sinking funds.
  • Process Right to Acquire applications, lease extensions, remortgages, and resales.
  • Manage alteration requests and lease variation changes.
  • Proactively manage Section 106 Schemes, ensuring service standards, accurate budgets, and compliance with Section 20B.
  • Conduct Section 20 Consultations.
  • Collaborate with the Incomes Team on Arrears Recovery, including court/tribunal preparation and attendance.
  • Maintain accurate systems and databases.
  • Save and secure all correspondence for future reference.
  • Assist with homeownership procedure or policy reviews.
  • Work with Neighbourhood Teams on mixed tenure and homeownership schemes for seamless housing management delivery.
  • Collaborate with Development and Sales Teams on new sale schemes, setting provisional service charges, and handling handover and sale completions.
  • Coordinate with repair and estate services teams for communal services.
  • Liaise with managing agents on Section 106 homeowner schemes.
  • Attend evening meetings, estate inspections, and site visits as required.
  • Resolve service charge disputes and complaints promptly.
  • Prepare reports and witness statements for court or Tribunal Hearings.
  • Welcome new homeowners, ensuring they understand lease responsibilities and service charge calculations.

Requirements:

  • Degree-educated or equivalent
  • Membership in the Association of Residential Managing Agents or Chartered Institute of Housing
  • Extensive experience in frontline leasehold management services
  • In-depth knowledge of leasehold management legislation and best practices
  • Proven experience in Section 20 consultations with leaseholders
  • Expertise in verifying and calculating service charges
  • Experience managing mixed tenure and Section 106 schemes
  • Self-motivated, performance-driven, with initiative for resolving complex disputes and complaints
  • Ability to meet tight deadlines under pressure while delivering high-quality, customer-focused service
  • Excellent written and oral English language skills
  • Strong numeracy skills for scrutinizing complex accounts and budgets
  • Proactive in meeting customers' needs
  • A positive attitude and commitment to improving service delivery
  • Effective management of challenging and complex situations

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on or send an E-Mail to

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