Income Officer

6 months ago

London, United Kingdom Quest24 Recruitment Ltd Full time

**JOB DESCRIPTION**

**Post Title**

**Homeownership Accounts Officer**

**Grade**

**8**

**Division / Unit**

**Finance & Governance - Exchequer Services**

**Department**

**Homeownership Services**

**Reports To**

**Homeownership Manager**

**PURPOSE OF THE JOB**
- Be the first point of contact for the Council in respect to all service charge billing and collection queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the revenue income stream into SHS and the HRA
- Lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio.

**PRINCIPAL ACCOUNTABILITIES**
- To deliver excellent professional and specialist services to residents in line with the Council’s vision, values, resources, strategic and service priorities.
- To manage homeownership accounts and maximise collections by way of an individual portfolio in accordance with prevailing legislation relevant to service charges and homeownership management, particularly in the public sector. To have an in-depth knowledge and understanding of the Landlord and Tenants Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008 and the Housing and Planning Act 1986. Remain up to date with professional standards and current best practice.
- To be the first point of contact for the Council in respect to homeownership queries. To manage, investigate and respond to queries for homeowners and other departments when required. To proactively monitor, manage and maximise the overall collection of service charges for Homeownership Services. Be the post holder is directly responsible for the service charge income stream of their portfolio into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.
- To be responsible for managing accounts through the arrears process using both automatic and manual processes in line with the debt pre-action protocol. To negotiate payment plans and have a thorough knowledge of the pre-action protocol process and be directly responsible for selecting individual cases to go through to litigation.
- To lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio. Liaising as appropriate with central government, other local authorities and their associations, the courts, tribunals and professional bodies, representing the council’s interests and ensuring, as far as possible, that the Council’s position is reflected in pertinent legislation or best practice guides.
- Be responsible for meeting individual and team targets in the delivery of the
- Homeownership income service as agreed as part of the performance appraisal process. Managing and taking ownership of a demanding and varied case load with flexibility to ensure the effective operation of the team overall.
- To continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit with a view to always improving and evolving. Working with MySouthwark Homeowners to address areas of dissatisfaction and referring cases where there is a third party issue that requires investigation.

**JOB CONTEXT**
- To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.

To have a comprehensive knowledge and understanding of legislation relevant to service charges and homeownership management, particularly in the public sector. Including knowledge and understanding of the Landlord and tenant Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008, the Housing and Planning Act 1986 and the Law of Property Act 1925.. To adhere to all relevant policies, procedures and guidance for the recovery of homeowner service charges with specific reference to the provision of the services to which the charges relate. To have a knowledge and understanding of all service charge construction, and the ability to explain this to customers. **To be responsible and accountable for administering in accordance with current policies and procedures instalment agreements, service charge reductions, service charge loans or any other appropriate assistance that can be given to your customers to assist them to pay their service charges in an affordable way including referring for debt guidance to organisations such as CAB and DWP. ** To be responsible for the management of your own portfolio of up to 1,400 properties, taking sole ownership of the collection of that portfolio whilst operating as an effective team member to contribute to an annual collections targets in excess

  • Compliance Officer

    1 month ago

    London, Greater London, United Kingdom Realty Income Full time

    Job Title: Compliance OfficerRealty Income is seeking a highly skilled Compliance Officer to join our team. As a Compliance Officer, you will be responsible for providing leadership and legal guidance on ethics and compliance issues, fostering a culture of compliance within the company, and ensuring that our business processes and procedures adhere to...

  • Income Officer

    5 months ago

    London, United Kingdom Blue gorilla vape Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    5 months ago

    London, United Kingdom KDS Driving ltd Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    5 months ago

    London, United Kingdom Games & gears Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    1 week ago

    London, United Kingdom WEBRECRUIT Full time

    Income Officer Bristol (with hybrid working)   About the Organisation Our client is a social enterprise with a clear vision - to empower refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration...

  • Income Officer

    5 months ago

    London, United Kingdom Plastexe limited Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    5 months ago

    London, United Kingdom Venn Group Full time

    **Income Officer Vacancy** Ref: 79554 A well-respected charity based in **Central London **are currently looking to recruit a **Income Officer **to start with them on a temporary contract as soon as possible. **Hours: 37.5 hours per week** **Shifts: 9am - 5.30pm Monday to Friday** **Duration: Three to six months ongoing** **Location: Central...

  • Income Officer

    3 weeks ago

    London, Greater London, United Kingdom Brackenberry Full time

    We are currently seeking a Housing Income Specialist to join our team at Brackenberry Ltd. In this role, you will be working closely with a Local Authority in Southwark to assist with the appointment of an Income Officer, on a 3-month contract. The role is highly likely to be extended at the client's discretion.Key responsibilities include ensuring customers...

  • Income Officer

    5 months ago

    London, United Kingdom Christian Action Housing Full time

    **Income Officer** **Location**: Enfield, Hybrid **Salary**: £33,075 - £36,000 **Hours**: 37.5 **Reporting to**: Income Team Leader Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including...

  • Income Officer

    6 months ago

    London, United Kingdom Multi Trades Recruitment Limited Full time

    Trade Team Recruitment is looking for an Income Officer to start immediately in London PLEASE NOTE: This role will be 2 days in the office, 1 on site and 2 working from home **About the role** - To provide a high quality and prompt communal energy and housing management service - To ensure that the heating arrears are pursued in order to maximise unpaid...

  • Income Officer

    6 months ago

    London, United Kingdom Colbern Limited Full time

    390245-8322-23213 NCD Income Officer Southwark Contract £17.90 per hour PAYE Our client is looking for an experienced Income Officer. 1. Be the first point of contact for the Council in respect to all service charge billing and collection queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is...

  • Income Officer

    3 months ago

    East London, United Kingdom Vox Network Consultants Full time

    Job Details This is a 6 month Fixed Term Contract initally Working for a Housing Association based in East LondonResponsibilities To keep debt levels within agreed targets through the proper and effective management of rent/ service charge and sub accounts.To contact customers by telephone, email, letter and the customer portal in relation to their...

  • Income Officer

    1 month ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    Job Title: Income OfficerLocation: LondonSalary: Up to 36000 per annumJob Type: Full Time, PermanentAbout SW9 Community Housing:SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on...

  • Income Officer

    6 months ago

    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit an Income Officer to work with a fantastic employer based in London. **Responsibilities**: Maximise rental income for the organisation but ensuring the key principles of customer care are adhered to and the needs of vulnerable tenants are met. Work with tenants from sign up to prevent debt from occurring. Negotiate...

  • Income Officer

    4 weeks ago

    London, United Kingdom Karter Thomas Ltd Full time

    We are currently recruiting on behalf of a social housing organisation based in Kent who are looking for an experienced Income Officer to join the team on an interim 3-5 months basis. The role is full time, 37 hours per week, office based (but with excellent transport links). This role carries an essential requirement that the successful candidate is fully...

  • Income Management Officer

    5 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Income Management Officer** **Haringey** **Contract** **£20 P/H** We are currently looking for a Income Management Officer for a role in Haringey. The Income Management Officer will undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal...

  • Income Collection Officer

    7 months ago

    London, United Kingdom Eden Brown Synergy Full time

    Job Title: Income Collection Officer - Temporary Accommodation Location: Hackney, London **Salary**: Competitive **Job Description**: As an Income Collection Officer for Temporary Accommodation, you will play a crucial role in ensuring the efficient collection of rent and service charges for temporary accommodation accounts. Your responsibilities will...

  • Compliance Officer

    1 week ago

    London, Greater London, United Kingdom Realty Income Corporation Full time

    Job DescriptionRealty Income Corporation is seeking a highly skilled Compliance Officer to join its team. The ideal candidate will have a strong background in white-collar crime and regulatory compliance, as well as significant in-house experience in a real estate or financial services business.Key ResponsibilitiesDevelop and implement a comprehensive...

  • Income Officer

    5 months ago

    London, United Kingdom Eden Brown Synergy Full time

    **Join Our Team**: Income Officer Role with Croydon Council! **Role**: Income Officer **Client**: Croydon Council **Pay Rate**: £23.93 UMB P/H **Hours**: 37 Hours Per Week **Length of Contract**: 6 Months Initially **Location**: Hybrid Working - Bernard Weatherill House, Croydon. Initial 3 days in the office, 2 days at home (3/2), transitioning to 2...

  • Income Officer Specialist

    24 hours ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Income OfficerWe are seeking a highly skilled Income Officer to join our team on a 3-month contract, with the possibility of extension. If you have a strong background in customer-facing roles and experience in debt management procedures, we encourage you to apply.Salary: £18.11 - £23.54 per hour, based on location and qualifications.About the...