Income Officer

7 months ago


London, United Kingdom Quest24 Recruitment Ltd Full time

**JOB DESCRIPTION**

**Post Title**

**Homeownership Accounts Officer**

**Grade**

**8**

**Division / Unit**

**Finance & Governance - Exchequer Services**

**Department**

**Homeownership Services**

**Reports To**

**Homeownership Manager**

**PURPOSE OF THE JOB**
- Be the first point of contact for the Council in respect to all service charge billing and collection queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the revenue income stream into SHS and the HRA
- Lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio.

**PRINCIPAL ACCOUNTABILITIES**
- To deliver excellent professional and specialist services to residents in line with the Council’s vision, values, resources, strategic and service priorities.
- To manage homeownership accounts and maximise collections by way of an individual portfolio in accordance with prevailing legislation relevant to service charges and homeownership management, particularly in the public sector. To have an in-depth knowledge and understanding of the Landlord and Tenants Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008 and the Housing and Planning Act 1986. Remain up to date with professional standards and current best practice.
- To be the first point of contact for the Council in respect to homeownership queries. To manage, investigate and respond to queries for homeowners and other departments when required. To proactively monitor, manage and maximise the overall collection of service charges for Homeownership Services. Be the post holder is directly responsible for the service charge income stream of their portfolio into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.
- To be responsible for managing accounts through the arrears process using both automatic and manual processes in line with the debt pre-action protocol. To negotiate payment plans and have a thorough knowledge of the pre-action protocol process and be directly responsible for selecting individual cases to go through to litigation.
- To lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio. Liaising as appropriate with central government, other local authorities and their associations, the courts, tribunals and professional bodies, representing the council’s interests and ensuring, as far as possible, that the Council’s position is reflected in pertinent legislation or best practice guides.
- Be responsible for meeting individual and team targets in the delivery of the
- Homeownership income service as agreed as part of the performance appraisal process. Managing and taking ownership of a demanding and varied case load with flexibility to ensure the effective operation of the team overall.
- To continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit with a view to always improving and evolving. Working with MySouthwark Homeowners to address areas of dissatisfaction and referring cases where there is a third party issue that requires investigation.

**JOB CONTEXT**
- To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.

To have a comprehensive knowledge and understanding of legislation relevant to service charges and homeownership management, particularly in the public sector. Including knowledge and understanding of the Landlord and tenant Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008, the Housing and Planning Act 1986 and the Law of Property Act 1925.. To adhere to all relevant policies, procedures and guidance for the recovery of homeowner service charges with specific reference to the provision of the services to which the charges relate. To have a knowledge and understanding of all service charge construction, and the ability to explain this to customers. **To be responsible and accountable for administering in accordance with current policies and procedures instalment agreements, service charge reductions, service charge loans or any other appropriate assistance that can be given to your customers to assist them to pay their service charges in an affordable way including referring for debt guidance to organisations such as CAB and DWP. ** To be responsible for the management of your own portfolio of up to 1,400 properties, taking sole ownership of the collection of that portfolio whilst operating as an effective team member to contribute to an annual collections targets in excess


  • Income Officer

    17 hours ago


    London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for an Income Officer in London he worker will help deliver a high quality and comprehensive welfare benefit, financial support, assessment and debt advice service to residents, drawing on technical expertise, knowledge and experience to add value, lead on the resolution of challenges and drive process improvements across a...

  • Income Officer

    3 days ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Experienced rent income officer needed South East London / hybrid working Income Officer £16.50 Per hour PAYE OR £21.40 umbrella My client based in South East London is looking for an Income Officer initially until end March. You will provide a high quality and prompt income management service to customers. You will ensure current tenants arrears are...

  • Income Officer

    16 hours ago


    London, United Kingdom Macmillan Cancer Support Full time

    Fixed Term (18 Months) Full-time (34.5 hours) **Location**: Split between home and our London Office **Salary Range**: £26,500 - £29,500 Are you looking to progress your career in Finance? Do you have the knowledge and expertise to be an Income Officer, working within Financial Operations and be responsible for processing over £230m of income annually?...

  • Income Officer

    6 months ago


    London, United Kingdom Venn Group Full time

    **Income Officer Vacancy** Ref: 79554 A well-respected charity based in **Central London **are currently looking to recruit a **Income Officer **to start with them on a temporary contract as soon as possible. **Hours: 37.5 hours per week** **Shifts: 9am - 5.30pm Monday to Friday** **Duration: Three to six months ongoing** **Location: Central...

  • Income Officer

    17 hours ago


    London, United Kingdom Altum Consulting Full time

    **Income Officer | £28-£30k | Study Support Package | Permanent | Hybrid Working** **Role Responsibilities**: - Assist with the allocation of payments identifying cash received - Processing invoices - Deliver debt analysis to relevant stakeholders - Debtor accounts reconciliations - Month end reporting - Manage the invoice registers continuously -...

  • Income Officer

    7 months ago


    London, United Kingdom Christian Action Housing Full time

    **Income Officer** **Location**: Enfield, Hybrid **Salary**: £33,075 - £36,000 **Hours**: 37.5 **Reporting to**: Income Team Leader Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including...

  • Rent Income Officer

    16 hours ago


    London, United Kingdom i-Jobs Full time

    A 6 months+ opportunity for an **Income Officer** has arisen with the local authorities in Wembley. To deliver an effective income collection and recovery service in accordance with legislation, BHP's policies, performance standards/ targets and customer satisfaction requirements. Support the Income Manager in all aspect of income collection and arrears...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Income Management Officer** **Haringey** **Contract** **£20 P/H** We are currently looking for a Income Management Officer for a role in Haringey. The Income Management Officer will undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal...


  • London, United Kingdom Eden Brown Synergy Full time

    Job Title: Income Collection Officer - Temporary Accommodation Location: Hackney, London **Salary**: Competitive **Job Description**: As an Income Collection Officer for Temporary Accommodation, you will play a crucial role in ensuring the efficient collection of rent and service charges for temporary accommodation accounts. Your responsibilities will...

  • Income Officer

    7 months ago


    London, United Kingdom Eden Brown Synergy Full time

    **Join Our Team**: Income Officer Role with Croydon Council! **Role**: Income Officer **Client**: Croydon Council **Pay Rate**: £23.93 UMB P/H **Hours**: 37 Hours Per Week **Length of Contract**: 6 Months Initially **Location**: Hybrid Working - Bernard Weatherill House, Croydon. Initial 3 days in the office, 2 days at home (3/2), transitioning to 2...

  • Income Officer

    7 months ago


    London, United Kingdom One Housing Group Full time

    **Income Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. Our team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide. We...


  • London, United Kingdom Ackerman Pierce Full time

    Do you have experience as an Income Recovery Officer? Have you previously prepared cases for court and attended court where necessary? I'm excited to recruit for my client who are looking for someone to join the Income Recovery team, providing an effectiveRent Arrears service. The team are looking for an experience employee to join and bring a strong...

  • Income Officer

    4 weeks ago


    London, United Kingdom The Oyster Partnership Full time

    About the Role: Join us as an Income Officer to maximize revenue collection while supporting tenants to sustain their tenancies. Your role will involve monitoring rent accounts, offering welfare benefits advice, and managing debt recovery processes. You’ll work collaboratively with tenants and agencies to provide tailored support and ensure compliance with...

  • Income Officer

    2 weeks ago


    London, United Kingdom The Oyster Partnership Full time

    About the Role:Join us as an Income Officer to maximize revenue collection while supporting tenants to sustain their tenancies. Your role will involve monitoring rent accounts, offering welfare benefits advice, and managing debt recovery processes. You’ll work collaboratively with tenants and agencies to provide tailored support and ensure compliance with...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom Business Smart Solutions Full time

    **Rate**:£25.53 per hour Umbrella **Term**: 3 months **Hours per week**: 36 **Location**:Hackney / London Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed...

  • Income Officer

    6 months ago


    London, United Kingdom Bridge of Hope Full time

    Join Our Team in Kensington! Position: Income Officer Location: Kensington Pay Rate: £25 UMB P/H Are you passionate about community well-being and financial management? Were seeking an Income Officer to join our team in Kensington. Key Responsibilities: Manage accommodation charges and reduce arrears. Support customers with problem-solving and benefit...

  • Law Office Assistant

    2 weeks ago


    London, Greater London, United Kingdom Realty Income Corporation Full time

    We are seeking a highly organized and detail-oriented individual to join our UK-based European Legal team as a Law Office Assistant. The successful candidate will have previous experience in a legal environment and be familiar with lease and property documentation and language.About Realty Income Corporation:Realty Income Corporation aims to be a globally...

  • Income Officer

    4 weeks ago


    London, United Kingdom CV-Library Full time

    About the Role: Join us as an Income Officer to maximize revenue collection while supporting tenants to sustain their tenancies. Your role will involve monitoring rent accounts, offering welfare benefits advice, and managing debt recovery processes. You’ll work collaboratively with tenants and agencies to provide tailored support and ensure compliance...

  • Income Officer

    7 months ago


    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Income Officer** **Location - Ealing / Hybrid** **Salary - £32,652** **Contract: Fixed Term Contract (Until end of March 25), Full time (35 hours per week)** **About us** We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern England,...