Income Officer

2 weeks ago

London, United Kingdom Christian Action Housing Full time

**Income Officer**

**Location**: Enfield, Hybrid

**Salary**: £33,075 - £36,000

**Hours**: 37.5

**Reporting to**: Income Team Leader

Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need. This is an exciting time to join us as we refocus on our journey to continue to improve the services we provide to our residents.

Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.

Some of the core responsibilities of the role will include:

- To provide a customer focussed, proactive, comprehensive and high quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.
- To manage all arrears recovery processes, from first letter through to eviction, on a defined patch of properties to maximise income and reduce outstanding arrears.
- Ensure early intervention, including maximising income, budgeting, referring to Citizens Advice, tenancy support or other professional agencies.
- Be responsible for managing a portfolio of rent accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include other departments and taking cases to court where appropriate.
- To provide advice and guidance as appropriate through the arrears and legal process.
- To develop and maintain partnerships with key agencies, including Housing Benefit, DWP, CAB, social services and any other relevant support agencies.
- Maintain up to date knowledge of relevant legislation and case law in respect of appropriate debt recovery, including tenancy enforcement, human rights, disability and equality.
- Identify and report any safeguarding issues in line with our Safeguarding policies
- For a full understanding of the requirements of this role, please take a look at the job profile._

**What we are offering**
- 25 days holiday plus bank holidays (pro rata)
- Health care cashback scheme
- Generous pension scheme
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Some flexibility with days and hours worked

Christian Action Housing is a ‘Disability Confident Employer’, we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

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