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IT Help Desk Support Officer

3 months ago

Tonbridge, Kent, United Kingdom Informed Recruitment LTD Full time

Do you have a grounding in IT Support and are looking for an organisation to training and support your career growth? Are you positive, and customer centric? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for anIT Support Officer role to work and learn with a team undergoing a digital transformation as they move services to the cloud and unlock self-service.

As a specialist provider of resource to the Property and Technology markets, we are delighted to be partneringwith a social enterprise offering you the opportunity to make a difference and gain experience as part of their modernisation programme.

The purpose of the role is to provide IT system support and guidance to ensure customers can use systems efficiently and effectively.

Your day-to-day responsibilities will include the provision of overall IT support and service delivery, coordinating ticketresolution activity and escalation to second line support where necessary, system monitoring, assisting on IT projects, delivering outstanding customer services, configuration tasks, and maintaining technical documentation.


Must Have

  • A commercial track record of working as part of a service desk or a grounding in IT support.
  • Windows 10, Office365, Active Directory
  • Positive, can do, helpful, customer facing outlook.
  • An inquisitive nature, with a desire to 'get under the bonnet' and find out know how things work

Nice to Have, But Not Essential

  • Experience with Service Desk/Ticketing software such as Spice works, Freshdesk/Service, Zen Desk, Vivantio, Jira, or similar.
  • An understanding of Citrix Desktops / VMware virtualization
  • Hardware
  • Telephony experience
  • Remote device management
  • Azure or wider cloud computing experience with associated security management
  • IT Qualification or comparable relevant experience (IT Degree, MCP, MCSE, MCSA, VCP, CCA, CCP, or similar)
  • ITIL environment experience and/or ITIL certification
  • Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regardto race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR),Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights,and our approach to Data Protection and Privacy, please visit our website._