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IT Service Desk Engineer

2 months ago

Tonbridge, Kent, United Kingdom AllSaints Full time
About the Role

We are seeking a skilled Service Desk Engineer to join our technology team at our distribution centre in Larkfield, Kent. As a Service Desk Engineer, you will be responsible for providing technical support to our employees, ensuring the smooth operation of our IT systems, and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to employees via phone, email, and in-person
  • Resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with infrastructure teams to ensure seamless IT operations
  • Order and manage replacement equipment as needed
  • Support users with LogMeIn/CyberArk and other technical tools
  • Monitor core networks and alert infrastructure teams to any incidents
  • Work with IT operations and department leaders to resolve IT incidents
  • Ensure data integrity and manage IT incidents to ensure resolution
Requirements
  • Windows 10, 11, and Mac OSX expertise
  • Google corporate mail and Google Admin Console knowledge
  • Active Directory user and group administration skills
  • Mobile Telephony (IOS and Android) experience
  • EPOS systems experience
  • Audio Visual and Video Conference technologies and hardware knowledge
  • Anti-virus installation and centralised deployment/management tools expertise
  • Remote/Secure access & VPN solutions experience
  • WAN/LAN Technologies knowledge
  • Structured Cabling skills
  • Apple Devices including Airport, Apple TV experience
  • VOIP telecommunications hardware and administration knowledge
  • Systems Monitoring tools (e.g, PRTG) expertise
  • Service Desk call logging software (e.g. We are a global brand with a diverse team of talented individuals. We are committed to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination and promote a culture of respect and inclusivity. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.