Front Desk Associate

4 weeks ago


Tonbridge, Kent, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Premier Inn in Tonbridge. As the face of our hotel, you'll use your excellent customer service skills to welcome guests and ensure their stay is enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide guests with accurate information.

What We Offer:

  • A competitive hourly rate.
  • A guaranteed 23 hours per week, including early, late, and weekend shifts.
  • A fixed-term contract until 17/10/2024.
  • Opportunities for career growth and development within our business.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme.
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.

About Us:

We're Whitbread, the UK's leading hospitality business. We're committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups. We believe everyone is unique, and we're dedicated to creating a workplace where everyone can thrive.


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