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Bill & Collect Operations Administrator

4 months ago

Salford Quays, United Kingdom TalkTalk Full time
Who are TalkTalk?

TalkTalk are the UK's leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role


The Billing and Collections Operations team are responsible for the billing, payment and collections processes for the Consumer fixed line and mobile base at TalkTalk.


Responsible for assuring the billing, payment and collection processes are completed in a timely and accurate manner, working in harmony with partners, whilst ensuring that the customer impact is at the forefront of our decision making.


Responsibilities:

  • Manage the several query inboxes, processing and tracking, ensuring a firstclass experience for our internal customers
  • Process, review and action any post that is received by the team.
  • Carry out manual workarounds where needed until fixes can be implemented.
  • Support the team with daily processing tasks
Skills required to be successful in the role- Communication- Prioritisation- Attention to detail- Ability to work in a fast-paced environment- Team player

What can
_we_ offer

_you_?- Free TalkTalk broadband for all employees- Electric car charging points available at our HQ.- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve.

Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.