Billing Advisor

**Billing Advisor**

**Salford Quays M50 3XL**

**Hybrid**

**Permanent**

**£23,000 + fantastic benefits**

**Full time 37.5 per week**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

**Role Overview**

As the Billing Advisor you’ll ensure that invoices are produced in an accurate and timely manner, ensuring turn around and quality KPI’s are achieved. You are responsible for liaising with internal and external customers to ensure data used for invoicing is accurate and timely.

**What you’ll do**:

- Ensure that all invoices/statements are accurate and produced within KPI turnaround times. Failure to do this will impact on Bupa’s ability to credit control effectively and will result in loss of income for the Bupa group.
- Communicate as necessary with the client and internal departments of Bupa to ensure information required to complete billing request is obtained.
- Be the contact point for the client or internal departments for queries relating to billing.
- Provide any internal management information where required, in line with productivity and turnaround analysis.
- Using various system generated reports and on-line enquiries to ensure that all invoice records are accurate and in accordance with the contractual agreement.
- To continuously provide a high standard of service and administration to all internal and external customers including the creation of tasks and events following contact and/or action.
- To complete filing of group information on SWIFT or On-line group file.
- To log and update SWIFT with any group/customer complaints, and escalate appropriately within the FSA/FOS guidelines.
- Challenge inappropriate requests to ensure the business is protected.

**What you’ll bring**:

- Capable and confident written and verbal communicator.
- Experience of Customer Complaint Resolution.
- A natural ability to challenge decisions.
- Proactive with a ‘can do’ approach.
- An ability to prioritise your own workload and work to deadlines, with excellent organisational skills.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time
Job Area:
Finance & Accounting
Locations:
Bupa Place