Customer Accounts Advisor

1 month ago

Salford, United Kingdom RAC Full time

**About The Role**:
RAC have new opportunities within their Billings & Collections Team. We are currently looking for **Customer Accounts Advisors** to join us at our new **Salford Quays** location. These **permanent, full-time roles **will be delivered on a flexible hybrid model of working three days from home and two days in the office.

Reporting into the Billings & Collections Team Manager this roles core function will be to take responsibility for managing and optimising the financial performance of RAC by ensuring the timely and accurate billing of customers and the efficient collection of outstanding balances.

**What **You’ll** Do**
As well as being responsible for the timely and accurate preparation and delivery of invoices and statements for an assigned portfolio of customers. You will also oversee;
- Deliver on KPIs including individual/team/departmental collectable debt and aged provision targets.
- Follow established departmental collection processes, including, appropriate and targeted communication with customers regarding payments.
- Monitor customer accounts for overdue payments and pro-actively contact customers to negotiate payment arrangements and resolve payment issues.
- Provide an excellent customer experience by investigating and addressing customer enquiries and concerns.
- Process customer card payments over the telephone as well as setting up and managing direct debit authorities through the accurate entering of data into the relevant payment platforms.
- Develop a good working knowledge of RAC’s financial platform, Agresso and be able to allocate and reconcile received payments and interpret accounts to understand historical transactions and respond to queries.

**What **You’ll** Need**
Possessing experience in working in a billing and collections, accounting, customer service or finance function whilst having a good working knowledge of FCA and financial compliance procedures would be beneficial, along with the following;
- Experience of working to individual, team and departmental targets.An understanding of financial principles and billing software.
- Ability to build relationships and communicate effectively with customers.
- Detail oriented with a high level of accuracy in data entry and record keeping.
- Ability to work to tight deadlines and prioritise your own workload.
- Understanding of different payment methods including credit card, BACS, direct debit and cheques.

**In return, we offer***
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

- FREE RAC Ultimate Complete Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus

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