Billing Administrator

2 months ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time
Billing Administrator Job Description

Marlowe Fire & Security is seeking a highly organized and detail-oriented Billing Administrator to join our team at our Head Office in Salford Quays. As a key member of our invoicing team, you will be responsible for ensuring accurate and timely invoicing, effective customer service, and maintaining a professional approach.

Key Responsibilities:
  • Manage daily database of open Engineering jobs
  • Generate and process invoices daily
  • Chase internal departments for required information to enable invoicing
  • Submit customer reports
  • Upload invoices to customer portals
  • Investigate and resolve invoice queries and raise credit notes
  • Maintain invoicing database
  • Perform ad hoc duties to support the business
  • Retrieve and process phone and email messages within SLA
  • Manage customer queries and complaints to completion
  • Process orders to ensure work is completed and invoices are created
  • Proactively manage customer workload
  • Cost and close jobs for invoicing in accordance with customer requirements
  • Liaise with internal teams to ensure effective customer response and work completion within SLA
Requirements:
  • Self-motivated with a proactive approach to workload
  • Ability to work independently with a passion to learn
  • Excellent administration skills
  • Customer-focused with the ability to resolve queries efficiently
  • Analytical approach
  • High degree of professionalism and resilience
  • Experience with Microsoft Excel and other relevant packages
  • Strong organizational skills
  • High attention to detail
  • Ability to handle multiple priorities with a structured approach
  • Experience working on customer portals
Benefits:
  • Basic Salary - up to £23,500 per annum depending on experience
  • Royal London Pension
  • Life Assurance 4x Salary
  • Paid Holidays plus Bank Holidays
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Additional Birthday Holiday
  • Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Development and progression opportunities
  • Free, secure on-site parking
  • Free, on-site gym

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