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Billing Administrator
2 months ago
We are seeking a highly organized and detail-oriented Billing Administrator to join our team at Marlowe Fire & Security. As a key member of our invoicing team, you will be responsible for ensuring accurate and timely invoicing, as well as providing exceptional customer service.
Key Responsibilities- Manage daily database operations for open engineering jobs
- Generate and process invoices on a daily basis
- Chase internal departments for required information to facilitate invoicing
- Submit customer reports and upload invoices to customer portals
- Investigate and resolve invoice queries, raising credit notes as necessary
- Maintain accurate and up-to-date invoicing databases
- Perform ad-hoc duties to support the business as required
- Retrieve and process phone and email messages within SLA
- Manage customer queries and complaints to resolution
- Process orders to ensure all work is completed and invoices are created
- Proactively manage customer workloads to ensure timely completion
- Cost and close jobs for invoicing in accordance with customer requirements
- Liaise with internal teams to ensure effective customer response and SLA compliance
- Self-motivated with a proactive approach to workload
- Ability to work independently with a passion for learning
- Excellent administration skills, including data manipulation using Microsoft Excel
- Customer-focused with strong communication skills
- Analytical approach with a high degree of professionalism and resilience
- Experience working with customer portals and managing multiple priorities
Marlowe Fire & Security is a leading provider of fire and security solutions, operating nationally across various industries. We pride ourselves on delivering exceptional customer service and maintaining a diverse, inclusive environment. If you are a motivated and detail-oriented individual with a passion for administration, we encourage you to apply for this exciting opportunity.
