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Billing Administrator

2 months ago

Salford, Salford, United Kingdom Marlowe Fire and Security Full time
About the Role

We are seeking a highly organized and detail-oriented Billing Administrator to join our team at Marlowe Fire & Security. As a key member of our invoicing team, you will be responsible for ensuring accurate and timely invoicing, as well as providing exceptional customer service.

Key Responsibilities
  • Manage daily database of open engineering jobs
  • Generate and process invoices on a daily basis
  • Chase internal departments for required information to enable invoicing
  • Submit customer reports and upload invoices to customer portals
  • Investigate and resolve invoice queries and raise credit notes
  • Maintain accurate and up-to-date invoicing database
  • Perform ad-hoc duties as required to support the business
  • Retrieve and process phone and email messages within SLA
  • Manage customer queries and complaints to resolution
  • Process orders to ensure all work is completed and invoices are created
  • Proactively manage customer workload and costs
  • Liaise with internal teams to ensure effective response to customers and work completion within SLA
  • Communicate effectively with internal and external customers
Requirements
  • Self-motivated with a proactive approach to workload
  • Ability to work independently with a passion to learn
  • Excellent administration skills
  • Customer-focused with ability to resolve queries efficiently
  • Analytical approach
  • High degree of professionalism and resilience
  • Experience with Microsoft Excel and other relevant packages
  • Strong organizational skills
  • High attention to detail
  • Ability to handle multiple priorities with a structured approach
  • Experience working on customer portals
About Us

Marlowe Fire & Security is a leading provider of fire and security solutions across the UK. We operate nationally, serving both commercial and domestic sectors. Our solutions are developed to meet the unique needs of our customers, addressing compliance requirements and supporting site security and people protection.

We are committed to creating a diverse and inclusive environment, celebrating what makes us unique and supporting equal opportunities. If you require any reasonable adjustments to participate in the recruitment process, please inform us.

We are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.