Urgent Search Customer Service Assistant

1 week ago


Crewe, Cheshire East, United Kingdom Sterling Personnel Ltd Full time
Sterling Personnel is currently working alongside an eCommerce service based business in Crewe (CW1).

Job Role:
Customer Service Assistant/Operational support

Location:
Crewe, CW1

Hours:
Monday – Friday, 9am - 5pm

Salary:
£25k

Role Purpose:
To assist the Customer Services Team in the support of customers queries proactively providing day to day resolutions. In addition, working with the Operations department optimizing business improvements within productivity & resolutions.

Responsibilities:

  • Responding to and providing feedback to customers regarding issues raised.
  • Providing support to customers on a daytoday basis.
  • Building relationships with Customers and key contacts
  • Investigate and resolve and complaints promptly
  • Take ownership of tasks until resolution
  • Complete customer requirements in line with company SLA's
  • Record, update and maintain data on CRM system

Experience:

  • Have a cando attitude and proactive approach
  • Previous experience working in the eCommerce sector
  • Strong communication skills, both verbal and written
  • Be a great team player
  • A background in customer services is preferable but not essential
  • Problem solver with the ability to make logical decisions.
  • Microsoft Office skills
If interested, please apply online, call (phone number removed) or text 'CSA Crewe' to

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