Customer Service Advisor

1 week ago


Crewe, Cheshire East, United Kingdom Busch GVT Ltd Full time
An exciting opportunity has arisen for a Customer Service Advisor to join our team on a permanent basis.


This role is a key role in the sales activity of the company, it is centred around interacting with the customer and ensuring that their sales journey is seamless and positive through the whole process, to include quote management, on-going customer communication, order handling and processing, order acknowledgements and dispatch documents.

All of these tasks are to be completed in a timely manner and in accordance with Company service standards.

Main Tasks include:

  • Efficient handling of enquiries.
  • Customer communication.
  • Timely and accurate generation of quotations including followup.
  • Pre and post order communication.
  • Timely and accurate handling of orders including acknowledgement, contract review and customer support.
  • Overall review of contract throughout to ensure compliance with our quality system and KPIs.
  • Ensuring all customer progress enquiries for standard products are responded to within 24 hours.
  • To ensure that health and safety procedures and standards are observed/followed.
  • Maintenance of all databases to ensure that all customer records are uptodate.
  • Develop a good working knowledge of Company products and services in order to provide detailed guidance to our customers.
  • Develop good working relationships within the organisation.
  • Proactively deal with comments and complaints from customers as they arise.
  • Ensure that all personnel activities are inline with companystandard operating procedures, QA and health and safety policies and to constantly review / challenge the process with a view to continual improvement.
  • Generation of sales reports, MIS report, in line with Sales KPIs and management requirements.

The successful role holder will possess the following skills:

  • Understanding of the need to provide excellent customer service
  • Excellent verbal and written communication
  • Excellent interpersonal skills with the ability to create and maintain strong relationships with colleagues and customers
  • Ability to adapt to change and a willingness to learn.
  • Strong IT skills, in particular Microsoft Excel, Word and Power Point
  • Must be efficient and have excellent attention to detail
  • Selfmotivated
  • Ability to work alone or as part of a team
  • Previous experience in a busy role with large amounts of administration activities

Benefits:

In return for your skills we offer an excellent benefits package that includes:

  • 25 days holiday + bank holidays (pro rata) + extra 4 flexi days
  • Flexi time
  • Life assurance
  • Employee Assistance Programme
  • Free car parking

Salary:
From £20,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)
  • Sales: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 05/05/2023

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