Customer Service Representative

2 weeks ago


Crewe, Cheshire East, United Kingdom UR Full time

Hours:9am - 5.30pm 5 days out of 6 Monday - Saturday

We are looking to recruit an experienced and organised
Customer service advisor for our team based in Crewe

Key Responsibilities:

  • Answering customer messages on multiple marketplaces and websites
  • Working with suppliers to resolve delivery and order issues
  • End to end customer service
  • Building rapports with customers
  • Providing aftercare support and assistance for customers

Must be comfortable with:

  • Answering the phone with exceptional phone manner
  • Microsoft Office
  • Working in a team and independently
  • A diverse role which will include managing different projects on a daily basis
  • Working in a small team

Requirements:

  • Proven working background and experience working in customer service
  • Advanced computer skills on MS Office
  • High attention to detail and accuracy
  • Strong attention to detail and confidentiality

In return we will offer:

  • Full time permanent employment
  • Opportunity to join a company that has and is continuing to expand

Job Type:
Permanent

Salary:
Up to £24,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Referral programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus

Work Location:
In person

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