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Application Support Engineer
3 months ago
We are looking for an Application Support Engineer, for our well-known client from the IT industryLocation: Stevenage, HertfordshireType of Work: onsite/B2B We are for looking someone:Responsible for the efficient operation and support of applications within the Mechanical Design DepartmentSpecializing in, identifying, and solving problems and advising users Responsibilities: Provide extensive end user support for Mechanical Design application for over 3000+ users.
Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.Assist in the definition of best practice and processes associated with Mechanical Design applicationsMust be willing to apply for DV Sec clearance if not already heldDevelop effective resolutions for user problems and system errorsConfidently be able to present complex subjects to different target audiences.
Requirements:
Good knowledge of application/s supportAdaptability to different personalities and levels of user knowledge.
Good verbal and interpersonal communication skills.
Ability to work autonomously.1st/2nd level operations experience with Application support team or service deskExperience of working to SLA'sWindows experienceOnsite availabilityWorking within a Support team environmentSec ClearanceSQL AwarenessAnalytical skillsLog analysis competencyWindow 2016 server knowledge and aboveWindow OS skills - StrongApp PackagesVM'sEnterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache TomcatSecurity PatchingRelease management and Change managementProblem ManagementRoot Cause Analysis skillsNice to have: Windchill administration / implementationIdeally have spent significant time administrating / configuring Windchill and completed Windchill 10.2 or 11.Implementation of Windchill 10.2 or above.
Administration of 10.2 and above.Knowledge of deploying Creo Parametric/Office PDF workers.
Awareness of Creo Parametric / Creoview.
CREO Illustrate Windows 10 OS / Windows Server OS – 2012 onwards.
Must have strong Windows OS administration knowledge.
Should have some basic knowledge of the following:
ESX VMWare.
ESX infrastructure.
ESX snapshots / restores.
Enterprise services. Active Directory.
DFS.Certificate Services / certificate keystores.
IIS Web services.
Apache TomcatSQLSome knowledge of MS SQL Server databases.
Knowledge of the use of SQL management studio.
Knowledge of SQL command language in order to perform queries and updates within SQL database Ready to Take the Next Step? If you're ready to embark on an exciting journey with ScalenWorks, we'd love to hear from you Submit your resume and let's work together to unlock new possibilities and redefine success.
