Complaints Officer

1 week ago


Derby, Derby, United Kingdom Pertemps Network Group Full time

Job Description:

A leading Pride Park Finance client are recruiting for a Complaints Officer
Permanent Hybrid role - Salary £23k plus added benefits.

Duties:

  • Deal with the logging of incoming complaints
  • Acknowledge complaints
  • Liaise with AR firms and advisers to obtain client files and case reports
  • Ensure fair customer outcomes and treat customer fairly
  • Liaise with Advisers, Business Owners and staff providing them with guidance on procedures, interpretation of regulations and company policy in respect of complaints and the outcome of individual complaintsKey Skills
  • Experience of working within a financial services environment, preferably Mortgage & Insurance
  • A methodical, logical approach with a keen eye for detail
  • Selfmotivation and be able to demonstrate a positive and "cando" attitude
  • IT skills and experience including Word, Excel, OutlookSalary £23K
Hybrid working, Free onsite parking in newly refurbished offices.

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