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Complaints Investigator

3 months ago

Derby, Derby, United Kingdom Macildowie Recruitment and Retention Full time
**Complaints Investigator
Derby (Hybrid)
£23,000.00
Permanent
Full-Time**Macildowie are thrilled to be partnering alongside a
Financial Services business in
Derby.
Our client is expanding their ever-growing resolutions team and is in search for their next
Complaints Investigator.

This is a
full-time, permanent positon working Monday to Friday between the hours of 09:00 - 17:30.

They also offer an attractive
hybrid working model, with the requirement to work 3 days in their newly refurbished office and the remaining 2 days from home.


Role & Responsibilities:

  • Identify and investigate financial complaints handled by the business and third parties.
  • Ensure fair customer outcomes whilst providing excellent customer service at all times.
  • Liaising with firms and advisers to obtain relevant client files and case reports.
  • Maintain spreadsheets for audit trails and producing market intelligence.
  • Provide recommendations for complaint resolution and draft responses.
  • Selfmotivated with the ability to demonstrate a positive "cando" attitude.
  • Exceptional communication skills both written and verbal.
  • CeMAP qualified would be highly desirable.
  • Organised with a solutionled mind set.
  • Experience within financial services; preferable Mortgage or Insurance is essential.

Perks & Package:

  • Competitive market salary.
  • 31 days annual leave with the option to buy/sell, plus never work your birthday again
  • Discounted private medical insurance.
  • Excellent Learning & Development opportunities.
  • Regular social events including Summer/Christmas parties.
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