Complaints Resolution Lead
7 days ago
We are seeking a highly skilled and experienced Complaints Resolution Lead to join our Complaints Team at Futures Housing Group. As a key member of our team, you will play a vital role in delivering exceptional customer service and resolving complaints in a fair and impartial manner.
Key Responsibilities- Investigate stage 1 and 2 complaints, gathering evidence and making decisions on compensation and goodwill gestures.
- Ensure a fair, logical, and consistent approach to agreeing compensation in line with our policies and procedures.
- Take ownership of complaint resolution from start to closure, keeping customers informed of progress.
- Prepare high-level written complaint responses and maintain accurate records and evidence.
- Collate trend data and communicate findings to inform service changes and prevent repeat complaints.
- Prepare detailed reports and share learnings with the senior management team.
As a Complaints Resolution Lead at Futures Housing Group, you will enjoy a competitive benefits package, including private healthcare options and discount schemes. You will also have opportunities to grow and develop professionally, and contribute to the success of our dynamic organization.
RequirementsTo be successful in this role, you will need to have a proven track record of resolving complaints in a fair and impartial manner, with excellent communication and problem-solving skills. You will also need to be able to work independently and as part of a team, with a strong attention to detail and ability to maintain accurate records.
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Complaints Resolution Lead
7 days ago
Derby, Derby, United Kingdom Futures Housing Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Resolution Lead to join our Complaints Team at Futures Housing Group. As a key member of our team, you will play a vital role in delivering exceptional customer service and resolving complaints in a fair and impartial manner.Key ResponsibilitiesInvestigate stage 1 and 2 complaints,...
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