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Customer Service Manager

2 months ago

Derby, Derby, United Kingdom Kinetic Office Recruitment Full time

Job Title: Customer Service Manager - Operations Lead

Job Type: Full-time

Company: Kinetic Office Recruitment

Location: Remote (UK)

Job Description:

Job Summary:

We are seeking an experienced Customer Service Manager - Operations Lead to join our team at Kinetic Office Recruitment. As a key member of our operations team, you will be responsible for overseeing the smooth operation of our customer service function, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Manage and lead a team of customer service representatives
  • Develop and implement customer service strategies and processes
  • Monitor and analyze customer feedback and sentiment
  • Identify and implement opportunities for process improvements
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Provide coaching and training to customer service representatives
  • Manage customer complaints and issues
  • Develop and maintain relationships with key stakeholders

Requirements:

  • Proven experience in customer service management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of customer service principles and practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].