Security Reception Team Leader

2 weeks ago


Derby, Derby, United Kingdom Mitie Full time

Main Duties

  • To supervise the running of the reception and carparking
  • To ensure all guests receive an excellent welcome and that you consistently deliver great service
  • Ensure consistent, high quality support is supplied to the business consistently
  • To process the booking in of site visitors in accordance with local clearance procedures using client software programs
  • Use computer as an effective communication tool, inputting data as requested into excel and word documents
  • Ability to identify and escalate building maintenance issues/hazard perception
  • Attend training as appropriate/online/out of house/selfdevelopment
  • To handle any guest complaints and provide a swift solution or escalate as appropriate
  • To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards
  • To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
  • To be articulate and preempt the needs of clients and visitors
  • To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
  • To communicate effectively with other departments and neighbouring Mitie sites
  • To communicate professionally with residents of the building (inc. buildingwide messages) and the client, providing a 5* level of service at all times
  • To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
  • To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
  • To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc.
  • To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public area
  • To assist in any other reasonable duties as required by your colleagues, Managers or clients

What we are looking for

  • Experience in a similar role
  • Commitment to support their colleagues
  • Passionate about exceptional customer service
  • Ability to build positive relations with colleagues, guests and clients
  • Able to work off their own initiative and with mínimal direction
  • Proactive, flexible approach and ability to problem solve
  • Knowledge of technology based products used in a corporate office environment
  • Excellent communication skills and exceptional attention to detail
  • Immaculate personal presentation endorsing the Signature ethos
  • Excellent time management and organisational skills
  • Computer literate (Word, Excel, Outlook Email

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