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Head of Whoosh

3 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full time
About the role

Tesco Online is the biggest online grocer in the UK and one of the largest in the world, recently reaching over £6 billion.

Digital growth is core to Tesco's future strategy and this role is pivotal in defining and leading a key element of that plan, the Whoosh business, offering Tesco customers an on demand, same day delivery service.

You will be responsible for

  • Defining the 35 year ambitions and direction for the Whoosh business, including partnering with the Product and UX teams to define the endtoend customer experience.
  • Growing market share through delivering the expected Whoosh sales growth in line with budget.
  • Managing and improving our endtoend ondemand fulfilment operations including store expansion, picking operations and working with our 3rd party delivery providers
  • Ensuring an ongoing smooth run of our ondemand operations, accounting for seasonal impacts (i.e., Christmas, extreme weather, etc.)
  • Ensuring constant improvement of our Online trading content and overall endtoend web and app experience
  • Developing our ondemand Media income stream
  • Improving Whoosh P&L year on year to contribute to the profitability of the total Online business.
  • Delivering a great experience for Whoosh customers.
  • Working with Insight and Commercial teams to define our range and price strategies.
  • Leading an agile business squad, supporting with the adoption of agile ways of working and providing clarity through OKRs
  • Developing and leading a high performing crossfunctional team, giving them opportunities to be their best
You will need

Operational skills relevant for this job:

  • Understanding of online business models and economics.
  • Strong strategy development as well as analytical skills
  • Strong leadership skills
  • Ability to bridge between strategic thinking and pragmatic implementation
  • Strong project and stakeholder management skills
  • Good commercial acumen and understanding
  • Strong communication and storytelling skills
  • Ability to influence at all levels
  • Broad stakeholder management, including executive levels

Experience relevant for this job:

  • Team management and development, ideally of a multifunction team
  • Record of effective planning and delivery of crossfunctional initiatives
  • Demonstrated leadership of an ecommerce, or major digital initiative
  • The role has exposure to senior stakeholders and would suit someone who is comfortable working collaboratively and cross functionally to define, build, then lead a complex business.
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About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move.

Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers.

It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.

We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.

For further information on the accessibility support we can offer, please click here.

What's in it for you
We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family.

These include but are not limited to:

  • Annual bonus scheme of up to 45% of base salary
  • Car allowance of £7,320 per annum
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan save between 6% 10% and Tesco will contribute 1.5 times this amount
  • Life Assurance 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts instore & online
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For mo