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Facilities Coordinator
3 months ago
Role Purpose
Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.
Key Responsibilities
- Monitor activities related to the site(s), report, and take action as needed.
- Comply with Health and Safety regulations on site, maintain records, use the Meridian system, and manage contractors appropriately.
- Conduct meter readings in all buildings as required.
- Respond to maintenance/technical assistance requests in person, by phone, and electronically.
- Research solutions using available resources, updating the Building Manager/SFM on necessary actions.
- Identify and escalate urgent situations.
- Route issues to the correct resource, track progress, and document resolutions.
- Communicate with tenants to address operational inquiries.
- Work with the SFM to ensure a maintenance and repair schedule is in place.
- Manage work programs on site in coordination with the LFM, acting as the primary point of contact for all involved parties.
- Oversee the P2P system and address related queries or requests.
- Integrate financial data with maintenance tasks.
- Prepare activity reports and supply statistical data to the Building Manager for operational strategy insights.
- Fulfill any other duties assigned by your Line Manager.
- Understand industry operations and available services for clients.
- Stay updated on property management legislation.
- Build and maintain relationships with clients, suppliers, and customers.
- Recognize key property inspection issues.
- Utilize industry-specific IT applications.
- Comprehend service charge principles.
- Apply contract law principles.
- Understand building construction, plant operations, and essential building services.
- Apply Health and Safety regulations.
- Apply Environmental protection laws and regulations.
- Understand building insurance and FSA regulations.
- Follow work-related procedures.
- Contribute to team strategies.
- Efficiently plan and manage workload.
- Collaborate within a team.
- Proficient in Word, Excel, and databases.
- Focused on delivering excellent customer service.
- Display adaptability, attention to detail, problem analysis, and problem-solving skills.
- Willingness to learn and enhance helpdesk processes.
- Effective verbal and written communication skills.