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Facilities Coordinator

3 months ago


London, Greater London, United Kingdom CBRE Full time
Facilities Coordinator (Level 2)

Role Purpose

Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

Key Responsibilities
  • Monitor activities related to the site(s), report, and take action as needed.
  • Comply with Health and Safety regulations on site, maintain records, use the Meridian system, and manage contractors appropriately.
  • Conduct meter readings in all buildings as required.
  • Respond to maintenance/technical assistance requests in person, by phone, and electronically.
  • Research solutions using available resources, updating the Building Manager/SFM on necessary actions.
  • Identify and escalate urgent situations.
  • Route issues to the correct resource, track progress, and document resolutions.
  • Communicate with tenants to address operational inquiries.
  • Work with the SFM to ensure a maintenance and repair schedule is in place.
  • Manage work programs on site in coordination with the LFM, acting as the primary point of contact for all involved parties.
  • Oversee the P2P system and address related queries or requests.
  • Integrate financial data with maintenance tasks.
  • Prepare activity reports and supply statistical data to the Building Manager for operational strategy insights.
  • Fulfill any other duties assigned by your Line Manager.
Person Specification/Requirements
  • Understand industry operations and available services for clients.
  • Stay updated on property management legislation.
  • Build and maintain relationships with clients, suppliers, and customers.
  • Recognize key property inspection issues.
  • Utilize industry-specific IT applications.
  • Comprehend service charge principles.
  • Apply contract law principles.
  • Understand building construction, plant operations, and essential building services.
  • Apply Health and Safety regulations.
  • Apply Environmental protection laws and regulations.
  • Understand building insurance and FSA regulations.
  • Follow work-related procedures.
  • Contribute to team strategies.
  • Efficiently plan and manage workload.
  • Collaborate within a team.
  • Proficient in Word, Excel, and databases.
  • Focused on delivering excellent customer service.
  • Display adaptability, attention to detail, problem analysis, and problem-solving skills.
  • Willingness to learn and enhance helpdesk processes.
  • Effective verbal and written communication skills.