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Collections Officer

3 months ago

Fleet, Hampshire, United Kingdom OSB Group Full time

About the team:

We are looking for a Collections Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance.

You will play a crucial role in effectively managing and taking responsibility for the timely collection of asset finance arrears by maintaining a pro-active collections strategy to support IBAF's goals and objectives.


The team ensure a consistently high quality of customer service to both external and internal customers is provided and operate within the company's Vulnerable Customer policy, focussing on appropriate customer outcomes.


About Us:


The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.


Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.

Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.

This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.


What you will be doing:

In this varied and interesting role, you will ensure the efficient and timely collection of asset finance arrears, by maintaining a pro-active collections strategy.


Joining the team at an exciting period of growth, you will closely monitor the asset finance portfolio taking proactive action when accounts go into arrears, contacting the customer using various contact strategies.

assessing the best course of action that protects OSB while treating the customer fairly.

Your responsibilities will include

  • Proactively managing asset finance portfolio, using the Early Warning Indicators (EWI) available to OSB to minimise arrears.
  • Following agreed contact strategies, including phoning arrears/predelinquent customers within agreed timeframes and obtain comprehensive understanding of customer situation.
  • Assessing each arrears account that you are managing making recommendations and escalation to management where appropriate, to protect the interests of OSB, and also treat the customer fairly (TCF).
  • Managing all arrears/default cases in line with OSB's Asset Finance Arrears Management & Forbearance Policy.
  • Where arrears accounts are rescheduled and approved under delegated authorities, updating the operating system to reflect new payment structure.
  • Ensuring all arrears cases have clear and concise notes on the lease administration system to ensure others can fully understand the status and next actions at any point in
  • Working closely with the Internal Stakeholders and other members of Collections team keeping them appraised on the current status and raising any issues they should be aware of, or become involved with.

In return for your commitment:
We offer a base salary dependent on experience of between £53,500 and £58,500 and a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 15%
  • 28 days annual leave plus bank holidays
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Maternity & Adoption Leave
  • Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
  • Paternity Leave 8 weeks of paid leave to be taken within 12 months of birth or adoption.
  • Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

  • Experience in a collections or arrears role within the Financial Services industry is essential.
  • Experience of collections or arrears within the asset finance industry is.
  • Knowledge of finance and invoicing processes is essential.
  • Ability to work with well within a team and managing own personal portfolio is essential.
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

  • OSB Group are dedicated to diversity in the workplace and committed to treating all our employees