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Operations Training Officer
2 months ago
Ninja Van is a leading e-commerce logistics company in Southeast Asia, dedicated to delivering exceptional customer experiences through cutting-edge technology and operational excellence.
The Fleet Training and Compliance Officer plays a critical role in ensuring the success of our fleet operations by providing training and compliance support to our fleet officers, riders, and drivers.
Main Responsibilities:
Training- Collaborate with the Fleet Training and Compliance Manager to identify training needs and develop a training curriculum for fleet officers, riders, and drivers.
- Design and deliver training programs, including workshops, lectures, and individual training sessions, to ensure that our fleet personnel have the necessary skills and knowledge to provide best-in-class customer service.
- Monitor attendance and participation in training programs and provide feedback to participants.
- Assist in the development of training materials, including SOPs, policies, and work instructions.
- Stay up-to-date with existing fleet protocols and company policies and ensure that all fleet personnel are aware of and comply with these protocols and policies.
- Conduct audits and report findings to the Head of Fleet and designated Fleet Business Partner.
- Assist in the development of compliance-related training programs and materials.
Requirements:
- Strong understanding of logistics operations and compliance requirements.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
By applying to this role, you acknowledge that you have read, understood, and agreed to our Privacy Policy Notice and consent to the collection, use, and/or disclosure of your personal data by Ninja Logistics Pte Ltd for the purposes set out in the Notice.
