Volunteer Receptionist

1 week ago


Colchester, Essex, United Kingdom St Helena Hospice Full time

VOLUNTEER ROLE DESCRIPTION

Role Title - Volunteer Receptionist

Department/Shop - Joan Tomkins Day Centre, St Helena Hospice

Shifts available:

Tuesdays, Wednesdays and Fridays

AM PM

Location - Colchester

Reporting To - PFS Admin Team Manager

Volunteering at St Helena

We ask that all volunteers are sympathetic to and be able to project the philosophy, vision and values of St Helena.

The benefits of being a St Helena volunteer include:

  • The opportunity to develop new and existing skills and gain experience in the workplace
  • The opportunity to make new friends in your local community
  • The satisfaction of knowing you are making a difference to people facing incurable illness or bereavement
  • Full support of a specified line manager within a dedicated team
  • Volunteering has been proven to help improve mental health and wellbeing and is therapeutic by keeping you active
  • Regular news and updates about what's happening at St Helena so you feel part of the team
  • Gives you a sense of purpose the feel good factor

Role summary
To participate as an active member of the reception team, providing telephonist and reception services to The Hospice.

Main duties of the role

  • Oversee deliveries and collections.
  • Maintain a professional approach when requesting visitors to wear/ remove PPE as necessary. Ensure visitors dispose of any used PPE according to instructions.
  • Accept cash for purchase of goods and record on appropriate paperwork.
  • Monitor visitors waiting.
  • Maintain confidentiality at all times.

Training & supervision

  • Training will be provided in addition to online Manual Handling and Health & Safety training which is mandatory (repeated annually).
  • Utilising correct use of personal protective equipment and safe disposal
  • Working Safely training during Covid19

Experience & qualifications required

  • Experience of working on reception desirable but not essential as training will be given.
  • Be able to remain calm in difficult situations.
  • Sensitivity and understanding.

Personal attributes

  • Welcoming and friendly outlook
  • Passionate about St Helena
  • Attention to detail
  • Willingness to support patients, visitors, families and team members
  • Good communication skills
  • Reliable and trustworthy
  • Flexible

Job Type:
Part-time

Benefits:

  • Onsite parking

Work Location:
In person

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