Customer Support Advisor

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

_Training will be conducted Monday-Friday, 9-6pm for the first two weeks - training dates: __Monday 20th March_**
Remuneration Package
-
_Office based for the 4 month probation and training period, hybrid working available after successful completion_:


  • £22,672 plus unsociable
    hours allowance when applicable:
-
_Up to__ 20% _
_annual__ company bonus_**
The Role
Do you live and breathe sports? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation

You need to be flexible on working hours, but you will be well rewarded

With a customer base that continues to expand the business is going through another exciting period of growth.

This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK.


There are a number of exciting opportunities to join this extremely successful and dynamic organisation as we look to grow a 'best in class' team.

Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join a forward thinking, progressive organisation.


LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved.

We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.


We use our platform for positive social change and work to build a company our employees are proud to work for.

We have a long-term commitment to diversity and inclusion.

Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.


  • We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

Key Responsibilities

  • Respond professionally to a range of live chat queries across multiple customers via our customer service software.
  • Take inbound calls from new and existing customers providing solutions and aiding bet queries.
  • Listen, probe and investigate enquiries to determine the underlying needs of the customer.
  • Communicate in a prompt, thoughtful and clear manner.
  • Address any issues of conflict or complaint.
  • Remain vigilant of any suspicious activity and escalate accordingly.

Skills, Knowledge and Experience**- Ability to speak and understand the Bulgarian language.

  • Previous customer service and problemsolving experience.
  • Excellent listening skills and the ability to identify the customers issue and adapting approach accordingly.
  • Be IT literate with good written communication skills.
  • Flexibility, drive and an enthusiasm to succeed.

The Person

What we can offer?

  • Company Performance bonus
  • Hybrid working for all staff with flexible working opportunities
  • Private Healthcare scheme + Employee Enhanced Assistance


 Enhanced Family Leave
  • Maternity, Shared Parental &

Adoption Leave:
up to 6 months at full pay and 6 months at half pay

Paternity leave:
up to 4 weeks at full pay

  • Subsidised gym membership
  • Virgin Tribe access to exclusive Virgin offers and experiences
  • Life Assurance (x3 salary)
  • Contributory Pension Plan
  • Daily snacks, quality coffee, soft drinks and regular socials

  • Customer Support Advisor

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Logic Resourcing Full time

    If you're great with customers and you're looking for a role that offers variety along with the opportunity to utilise your technical problem-solving skills, then this role could be for youYou'll also get:A supportive and collaborative work environmentHybrid working: 2 days per week working from homeMon - Friday working (No weekends)The chance to work for a...

  • Customer Support Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Bally's Interactive Full time

    Job title: Customer Support AdvisorLocation: Newcastle under Lyme (Hybrid working available - 2 days from home each week)Hours of work: 37.5 hours per week, between 7am-2am Monday-SundaySalary: £23,949 (plus a 35% hourly uplift for unsociable hours)Other benefits:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced...

  • Customer Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Retail Human Resources plc Full time

    Location: Trentham Gardens Cl, Stone Rd, Trentham, Stoke-on-Trent Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family...

  • Customer Support Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

    Location: Stoke-on-Trent ST1Training will be conducted Monday to Friday, 9am to 6pm for the first four weeksRemuneration Package- £24,500 starting salary:- Up to 20% annual company bonus and unsociable hours allowance, when applicable**:Office based for the first 4 months (probation and training period) this will allow you to get to know the team, soak up...

  • Customer Support Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

    _Training will be conducted Monday-Friday, 9-6pm for the first two weeks - training dates: Monday 7th August, 21st August or 4th September_Remuneration Package- _Office based for the 4 month probation and training period, hybrid working available after successful completion_:- _£23,000 starting salary_:- _Up to 20% annual company bonus and u__nsociable...

  • Customer Support Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

    _Training will be conducted on weekday evenings and weekends for a total of 4 weeks - training dates: Monday 9th January, Monday 23rd January and Monday 6th February._Remuneration Package- _Office based for the 4 month probation and training period, hybrid working available after successful completion_:- _£11,336_:- _Up to__ 20% __annual__ company...

  • Customer Support Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

    _Training will be conducted Monday-Friday, 9-6pm for the first two weeks - training dates: Monday 6th February, Monday 20th __February_**Remuneration Package- _Office based for the 4 month probation and training period, hybrid working available after successful completion_:£22,672 plus unsociable hours allowance when applicable:- _Up to__ 20% __annual__...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stirland Associates Full time

    Customer Service Advisor - PermanentAlternating shifts:Monday to Friday - 8am - 430pm and 1030am - 7pm with two Saturdays per month 9am - 5pm (Time of in the week) Shifts are set a minimum of 1 month in advance.Introduction of the company:Stirland Associates are recruiting on behalf of a one of the UK's leading independant national provider of home and...

  • Sales And Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor at IslingtonHours: 22 | Mon-Thur (10am - 4pm)Salary: £13,728 per year + Variable commission schemeAbout the Job Title and the Company:Are you ready to join a global team at our high street branch in Islington as a Sales and Customer Service Advisor? In this role, you will manage the diary for our Audiologist, make customer...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Logic Resourcing Group Full time

    Fed up with feeling undervalued and being treated as just a number?We are recruiting on behalf of a leading training provider who truly understands the importance of valuing their employees and what better way to show this than by currently paying everyone additional money to support with the increase in energy prices as wellas already budgeting for a pay...

  • Telesales Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Meridian Business Support are recruiting for a Sales Advisor for our client based in ST4 Stoke.This is a part time role which can lead to full time, also flexible on hours, the hours can be 9am - 5pm or maybe even school hours, working a Monday, Wednesday and Friday to begin with.

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Inchcape Full time

    Bravoauto Stoke - Customer Service Advisor£24,000 (OTE £28,020 + Employee Benefits)BenefitsWe are all about rewarding hard work at Inchcape and as a Customer Service Advisor you'll receive a competitive basic salary and fantastic range of benefits including; Vehicle purchase discounts There are plenty ways that you & your family can Drive with Us at...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom RKW Ltd Full time

    _Job Description Customer Service Advisor_Job Title: Customer Service AdvisorPositions: Full TimeDepartment: Customer ServiceReports to: Customer Service ManagerLocation: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NLThis supports the key organisational objective of achieving a Best in Class and consistent service delivery to all consumers regardless of...

  • Sales And Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Amplifon Full time

    Sales And Customer Service AdvisorCompany: AmplifonLocation: IslingtonWorking Hours: Mon-Thur (am - pm)Salary: £, + Variable commission schemeA Career to Be Proud Of...We're on the lookout for a Sales and Customer Service Advisor to join our team at the Islington branch. Your main tasks will include managing the diary for the Audiologist, making customer...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom IWH Online Full time

    Company descriptionOur aims and objectives are to provide a cost effective sustainable solution for mobile services. we sell new, used and refurbished phones to the b2b market. That's our main business.Job description- Main Purpose of Job:_- Duties & Responsibilities:_Duties will include utilising stock management processes in order to maintain the regular...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Jewson Full time

    The RoleThis role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.We're looking for an enthusiastic and driven Sales Advisor to join our team in Stoke on...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom X2recruit Full time

    X2 Recruit are looking for a Customer Service Advisor for our Client in Stoke on Trent.To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and...

  • Nissan Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Holdcroft Full time

    Nissan Customer Service AdvisorSalary: £24,000 per annum plus bonusLocation: Stoke-on-TrentHours of work: Monday - Friday 8:30am-5:30pm, 1 in 4 Saturdays 8:30am-12pmBenefits: Competitive salary, commission and bonus scheme. Employee discount. In house training programme Colleague referral bonus scheme (up to £1,000) 23 days holiday plus bank holidays....

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Halecroft Recruitment Full time

    We have an exciting opportunity for an experienced, enthusiastic, and motivated Part-Time Customer Service Advisor to support the Digital Team by delivering advanced services to patients with long-term conditions who have been prescribed a new medication.Role & Responsibilities: Your primary task would be to identify potential patients eligible for the New...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Teqniq Limited Full time

    Full-time (37 hours per week) Customer Service Advisor contract to start ASAP.Monday to Friday09:00-17:00What is the Job? To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and onestop shop service. To provide an efficient, effective, empathetic and responsive service to the public and a...