Current jobs related to Customer Support Advisor - StokeonTrent, Stoke-on-Trent - LiveScore Group

  • Customer Service Representative

    17 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Contact Centre Advisor OpportunityWe are seeking a skilled Contact Centre Advisor to join our client's Customer Contact team in Stoke-on-Trent (ST7) for a 12-week period. As a Contact Centre Advisor, you will play a vital role in supporting the current team through a busy period, working through orders in the group mailbox, updating the system to process...

  • Customer Service Representative

    14 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Contact Centre Advisor OpportunityWe are seeking a skilled Contact Centre Advisor to join our client's Customer Contact team in Stoke-on-Trent (ST7) for a 12-week period. As a Contact Centre Advisor, you will play a vital role in supporting the current team through a busy period, working through orders in the group mailbox, updating the system to process...

  • Customer Service Representative

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Contact Centre Advisor OpportunityWe are seeking a skilled Contact Centre Advisor to join our client's Customer Contact team in Stoke-on-Trent (ST7) for a 12-week period. As a Contact Centre Advisor, you will play a vital role in supporting the current team through a busy period, working through orders in the group mailbox, updating the system to process...

  • Customer Service Representative

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Contact Centre Advisor OpportunityWe are seeking a skilled Contact Centre Advisor to join our client's Customer Contact team in Stoke-on-Trent (ST7) for a 12-week period. As a Contact Centre Advisor, you will play a vital role in supporting the current team through a busy period, working through orders in the group mailbox, updating the system to process...

  • Customer Service Representative

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Contact Centre Advisor OpportunityWe are seeking a skilled Contact Centre Advisor to join our team at Meridian Business Support in Stoke-on-Trent (ST7). As a Contact Centre Advisor, you will play a vital role in supporting our client's Customer Contact team during a busy period.Key Responsibilities:Process orders in the group mailbox and update the system...

  • Customer Service Representative

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Contact Centre Advisor OpportunityWe are seeking a skilled Contact Centre Advisor to join our team at Meridian Business Support in Stoke-on-Trent (ST7). As a Contact Centre Advisor, you will play a vital role in supporting our client's Customer Contact team during a busy period.Key Responsibilities:Process orders in the group mailbox and update the system...

  • Customer Service Representative

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Limited Full time

    We are seeking highly motivated and customer-focused individuals to join our client's Customer Contact team as Contact Centre Advisors. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service and support to our clients' customers.Key Responsibilities:Provide timely and effective responses to customer inquiries via...

  • Customer Service Representative

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Meridian Business Support. As a Contact Centre Advisor, you will play a vital role in supporting our client's Customer Contact team during a busy period.Key Responsibilities:Process orders and update systems efficientlyManage group...

  • Customer Service Representative

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Meridian Business Support. As a Contact Centre Advisor, you will play a vital role in supporting our client's Customer Contact team during a busy period.Key Responsibilities:Process orders and update systems efficientlyManage group...

  • Client Support Advisor

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Ltd Full time

    Customer Service Advisor Role at Anderson Wright Consulting LtdAnderson Wright Consulting Ltd is a leading independent company that works on a national basis, offering a market-leading customer service experience. Great customer service is at the heart of the business, and we're looking for a talented Customer Service Advisor to join our team.About the...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    {"title": "Responsible Gambling Support Advisor", "content": "Role OverviewAs a key member of our specialist team, you will play a vital role in supporting customers who may be at risk of, or experiencing, harms associated with gambling.Main ResponsibilitiesProvide expert support to customers who demonstrate signs of problematic gambling.Utilize internal...

  • Customer Service Advisor

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    {"title": "Responsible Gambling Support Advisor", "content": "Role OverviewAs a key member of our specialist team, you will play a vital role in supporting customers who may be at risk of, or experiencing, harms associated with gambling.Main ResponsibilitiesProvide expert support to customers who demonstrate signs of problematic gambling.Utilize internal...

  • Customer Service Advisor

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Advisor to join our Responsible Gambling Support team. As a key member of our team, you will play a vital role in providing exceptional support to customers who may be at risk of, or experiencing, harms associated with gambling.Key ResponsibilitiesProvide empathetic and informed...

  • Customer Service Advisor

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Advisor to join our Responsible Gambling Support team. As a key member of our team, you will play a vital role in providing exceptional support to customers who may be at risk of, or experiencing, harms associated with gambling.Key ResponsibilitiesProvide empathetic and informed...

  • Greek Customer Support Specialist

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Position OverviewAs a dedicated Responsible Gambling Support Advisor, you will be part of a specialized team focused on assisting our clients in the Greek language.Your primary responsibility will involve engaging with customers who may be vulnerable to, or are experiencing, issues related to gambling. It is essential to ensure they receive exceptional...

  • Greek Customer Support Specialist

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Position Overview:As a dedicated Responsible Gambling Support Advisor, you will be part of a specialized unit focused on assisting our clientele in the Greek language.Key Responsibilities:Your primary role will involve engaging with customers who may be encountering risks or challenges related to gambling. It is essential to provide them with exemplary...

  • Greek Customer Support Specialist

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Position Overview:As a dedicated Responsible Gambling Support Advisor, you will be part of a specialized team committed to assisting our customers in the Greek language.Key Responsibilities:Your primary role will involve engaging with customers who may be encountering risks or challenges related to gambling. It is essential to provide exceptional service...

  • European Customer Care Advisor

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time £28,330

    **Job Summary**We are seeking a highly skilled and dedicated individual to join our team as a European Responsible Gambling Support Advisor. As a key member of our specialist team, you will play a vital role in supporting our customers in the Greek language.**Key Responsibilities**Provide exceptional support to customers who demonstrate signs of problematic...

  • European Customer Care Advisor

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time £28,330

    **Job Summary**We are seeking a highly skilled and dedicated individual to join our team as a European Responsible Gambling Support Advisor. As a key member of our specialist team, you will play a vital role in supporting our customers in the Greek language.**Key Responsibilities**Provide exceptional support to customers who demonstrate signs of problematic...

  • Greek Customer Support Specialist

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Position Overview:As a dedicated Responsible Gambling Support Advisor, you will be part of a specialized team focused on assisting our customers in the Greek language.Key Responsibilities:Your primary role will involve engaging with customers who may be vulnerable to gambling-related issues. You will ensure they receive exceptional service while strictly...

Customer Support Advisor

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom LiveScore Group Full time

Location:
Stoke-on-Trent ST1

Training will be conducted Monday to Friday, 9am to 6pm for the first four weeks

Remuneration Package
-
£24,500 starting salary:

-
Up to 20% annual company bonus and unsociable hours allowance, when applicable**:


  • Office based for the first 4 months (probation and training period)
  • this will allow you to get to know the team, soak up crucial knowledge and benefit from face to face support whilst learning the role**:
-
Hybrid working available after successful completion of probation period

The Role


At the beating heart of LiveScore, we are looking for motivated, positive, and personable Customer Support advisors to help guide and assist our customers within our Award-Winning Support team.

A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded


LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved.

We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.


We use our platform for positive social change and work to build a company our employees are proud to work for.

We have a long-term commitment to diversity and inclusion.

Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.


  • We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

Key Responsibilities

  • Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
  • Communicate in a prompt, thoughtful and clear manner.
  • The ability to multitask between customer contacts.
  • Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
  • Address any issues of conflict or complaint whilst displaying commercial awareness.
  • Identify opportunities to upsell and crosssell products and services to customers when appropriate.
  • Stay up to date with company products, services, and policies to accurately answer customer questions.
  • Collaborate with other departments to ensure customer satisfaction and retention.
  • Classify customer contact, supporting the business in identifying process & product improvements.

Skills, Knowledge, and Experience

  • Ability to speak and communicate fluently in English and Bulgarian.
  • Excellent listening and interpersonal skills.
  • Strong problem solving and critical thinking skills.
  • Be IT literate with excellent written communication skills.
  • Flexibility, drive, and an enthusiasm to succeed.

What can we offer?

  • Company Performance bonus
  • Hybrid working for all staff with flexible working opportunities (following 4month probationary period).
  • Private Healthcare scheme + Employee Enhanced Assistance


 Enhanced Family Leave
  • Maternity, Shared Parental &

Adoption Leave:
up to 6 months at full pay and 6 months at half pay

Paternity leave:
up to 4 weeks at full pay

  • Subsidised gym membership
  • Life Assurance (x3 salary)
  • Contributory Pension Plan
  • Daily snacks, quality coffee, soft drinks and regular socials