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European Customer Care Advisor
2 months ago
**Job Summary**
We are seeking a highly skilled and dedicated individual to join our team as a European Responsible Gambling Support Advisor. As a key member of our specialist team, you will play a vital role in supporting our customers in the Greek language.
**Key Responsibilities**
- Provide exceptional support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
- Communicate effectively with customers in Greek, using internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to ensure seamless communication and escalation of queries where necessary.
- Promote safer gambling practices and apply self-exclusions to customers' accounts as required.
- Deal with responsible gambling queries and complaints in a professional and timely manner.
**Requirements**
- Exceptional listening skills and the ability to communicate effectively in Greek.
- Good communication skills in English.
- Motivation to put the customer first and a passion for adhering to policies and procedures.
- Effective problem-solving skills and the ability to multi-task with strong attention to detail.
- Confident decision-making skills to support our customers.
**What We Offer**
- A competitive salary, generous bonus scheme, and long service recognition.
- A wide range of benefits, including a comprehensive training program and opportunities for continuous development.
- The chance to work with a leading company in the industry, making a positive impact on our customers' lives.
**About Us**
Bet365 is a leading online gaming company that values its customers and employees alike. We are committed to providing a safe and supportive environment for our customers, and we are seeking like-minded individuals to join our team.
