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Customer Service Representative
2 months ago
We are seeking a skilled Contact Centre Advisor to join our client's Customer Contact team in Stoke-on-Trent (ST7) for a 12-week period. As a Contact Centre Advisor, you will play a vital role in supporting the current team through a busy period, working through orders in the group mailbox, updating the system to process these through, and keeping Excel databases up to date. You will also be required to answer in-bound calls from customers to provide order support.
Key Responsibilities:- Process orders efficiently and accurately in the group mailbox
- Update systems to process orders correctly
- Keep Excel databases up to date
- Answer in-bound calls from customers to provide order support
- Strong administrative skills, including experience in administration, managing group mailboxes, and processing orders
- Proven track record in customer service or call handling roles, with excellent communication skills
- Ability to manage multiple tasks with precision and attention to detail
This is an excellent opportunity for a customer-focused individual to join our team and make a real difference in the lives of our customers. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we would love to hear from you.
