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A&e Receptionist

3 months ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting series of positions have become available within the Accident and Emergency Department at Guy's and St Thomas' NHS Foundation Trust.

We are looking to recruit 3 A&E receptionist to join our team.

This role will be patient facing and will put you at the heart of one of the busiest A&E's in the country.

You will work closely with a variety of clinical teams to ensure that patients are welcomed and registered in the department as quickly and as safely as possible.

You will also be responsible for working as part of a large team of receptionist to respond to shifts in demand from both ambulances and attendances.

This role will involve out of hours shift patterns and night working.


This position will largely be based at St Thomas' Hospital applicants will be expected to travel to Guy's Hospital as well.

NHS experience is welcomed but not vital for this role.


If you are looking for a challenging role with room to progress within the department and ample development opportunities then this role is for you.


An exciting opportunity has arisen in the Emergency Department and we are seeking to recruit 3xBand 3 A&E Receptionistson a permanent full time basis.

The post holder will be responsible for supporting the day-to-day running of our Emergency Department and have provide front of house reception for Main ED / Paediatric A&E / Urgent Care Centre (both at Guy's & St Thomas' Hospital sites).

This is an exciting and challenging role within a busy environment, in which the post holder would have an opportunity to make a direct positive impact on patient experience.

An exciting series of positions have become available within the Accident and Emergency Department at Guy's and St Thomas' NHS Foundation Trust.

We are looking to recruit 3 A&E receptionist to join our team.

This role will be patient facing and will put you at the heart of one of the busiest A&E's in the country.

You will work closely with a variety of clinical teams to ensure that patients are welcomed and registered in the department as quickly and as safely as possible.

You will also be responsible for working as part of a large team of receptionist to respond to shifts in demand from both ambulances and attendances.

This role will involve out of hours shift patterns and night working.


This position will largely be based at St Thomas' Hospital applicants will be expected to travel to Guy's Hospital as well.

NHS experience is welcomed but not vital for this role.


If you are looking for a challenging role with room to progress within the department and ample development opportunities then this role is for you.

The Receptionist is essential to the smooth running of the department.

You will be first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner.

Although you will be assigned to specific departments, you will be trained in all aspects of the work and they will be expected to work flexibly to ensure all tasks are completed at all times.


The Receptionist is required to work within a team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and present a caring and efficient service to patients and their families, both in the clinic and during subsequent communication.


Responsibilities:

Reception Duties

  • Act as a first point of contact for patient queries
  • Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
  • Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels

  • Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary
- keep reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body

  • Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit
  • Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support
  • Deescalate stressful situations at times of verbal aggression or hostility from patients.
Patient Administration

  • Provide a welcoming and efficient reception service and to put patients at their ease
  • Ensure that patients and visitors are well informed and that messages are communicated promptly
  • Respond to enquiries in a courteous and efficient manner
  • Ensure all patients' demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion
  • Ensure patient notes are prepared in a timely