Corporate Receptionist

2 weeks ago


London, Greater London, United Kingdom LAH Property Marketing Full time
Job Description

We are seeking a highly organized and efficient Corporate Receptionist to join our team at LAH Property Marketing. As the first point of contact for our clients and tenants, you will be responsible for delivering an exceptional visitor and tenant experience.

Key Responsibilities
  • Reception Management
    • Manage and maintain the reception area to ensure a welcoming ambiance for clients and tenants.
    • Meet, greet, and register all visitors, providing exceptional customer service.
    • Efficiently manage deliveries, including couriers and post.
    • Proactively suggest improvements to the visitor or tenant experience.
  • Building Management
    • Establish yourself as the primary point of contact for building-related queries and issues.
    • Work closely with the off-site Building Manager to resolve building issues and maintain a smooth operation.
    • Manage contractors visiting the building, issuing keys as required, and updating the maintenance log.
    • Collaborate with security and contractors to ensure seamless synergy and maintain high Front of House standards.
  • Tenant Experience and Community Engagement
    • Organize seasonal events for tenants, following direction from the regional team, to foster a sense of community and enhance the workplace experience.
    • Produce a monthly e-newsletter to update tenants on initiatives and encourage participation, ensuring content aligns with our brand.
Requirements
  • Proven experience in a front-of-house reception role, with a desire for a new challenge.
  • Familiarity with facilities management (desirable).
  • Personable and proactive, with a confident manner and exceptional customer service skills.
  • Self-motivated and able to multitask in a fast-paced environment.
  • Excellent problem-resolution skills, outstanding communication, and active listening skills.
  • Proficient in Microsoft Office and willing to learn in-house systems and processes.
Benefits
  • Company pension
  • Referral program
  • Wellness scheme, including a 24-hour confidential helpline
  • Company events


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