Front Office Receptionist

7 days ago

London, Greater London, United Kingdom Montcalm Collection Full time

About Montcalm Collection

We are a luxury hotel chain in London, known for our elegant Georgian townhouses, historic brewery, and modern skyscraper. Our hotels offer a unique blend of timeless style and peerless service, making us a leader in the hospitality industry.

Overview

We are seeking a skilled and ambitious Front Office Receptionist to join our team. As a key member of our front office operations, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of service delivery.

Key Responsibilities

• Greet and welcome every guest as the first point of contact, ensuring a professional and responsible manner.

• Ensure all guests are welcomed and checked into the computer system, allocating correct accommodation and ensuring accurate documentation.

• Liaise effectively between departments and management regarding VIP arrivals, groups, and functions, using necessary procedures and protocols.

• Assist guests with enquiries face-to-face and on the telephone, transferring incoming calls as required.

• Maintain accurate records, filing, and correspondence, monitoring scanning and updating guest profiles.

Benefits

• Collaborative and empowering team dynamics.

• Pathways for promotions and growth within the brand.

• Recognition and Rewards Program.

• Access to comprehensive training through Certified Classroom and E-Learnings.

• 28 holidays annually, inclusive of 8 bank holidays, with additional holidays post 2-year tenure.

• Health incentives, including cash-back on optical, dental, chiropractic, and physio services.

• Concession on gym memberships.

• Nutritious meals provided during shifts.

• Inclusive pension schemes.

Eligibility

Candidates must be authorized to live and work in the UK. Visa sponsorship is not available for this role.

Equal Opportunity Employer

We value diversity and inclusion, and our culture thrives on mutual respect. We are dedicated to providing a workplace free from discrimination and prejudice.

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