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Operational Admin Co-ordinator

3 months ago

London, Greater London, United Kingdom Tour Partner Group Full time

This role is part of our Groups Operations Department which ensures that clients have the best possible holiday experience in Great Britain and Ireland. It provides support for Operations & Client Relations Executives who are the main contact for clients.

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?
  • Assisting the Operations & Client Relations Executives: booking and planning all services according to the itinerary, researching alternatives
  • Administration of group bookings: handling amendments and cancellations, sending/inserting rooming lists
  • Dealing with additional client wishes
  • Distributing all necessary information to all partners so that tours run smoothly from start to finish
  • Issuing the correct documentation (i.e. vouchers, travel documents) on time
  • Following up with suppliers on outstanding requests and questions
  • Working with our in-house reservation system Tourplan and MS office
  • Placing and negotiating groups with hotels, attractions and pubs as required
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed

Your profile

What skills do I need?
  • Attention to detail, accuracy and consistency
  • Strong written & spoken communication skills are essential
  • Good time-management and organisational skills and are IT literate
  • Experience of Tourplan is desirable
  • Knowledge of our destinations Great Britain and Ireland would also be an advantage

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