Current jobs related to Resident Services Assistant - Manchester - Swan street house ila

  • Resident Services Assistant

    4 months ago

    Manchester, United Kingdom Swan street house ila Full time

    **RESIDENCE SERVICE ASSISTANT - Swan street house - Manchester** **ABOUT US** ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build - to-Rent residential portfolio of over 3,800 homes. We celebrate all that is great about city centre living and offer a service led approach...

  • Resident Services Assistant

    4 months ago

    Manchester, United Kingdom Urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...

  • Resident Services Assistant

    4 months ago

    Manchester, United Kingdom urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...

  • Resident Services Assistant

    3 weeks ago

    Manchester, United Kingdom urbanbubble Full time

    We're searching for an incredible Resident Services Assistant! The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with...

  • Resident Services Coordinator

    1 month ago

    Manchester, United Kingdom Downing Full time

    Position: Resident Services Coordinator Type: Full-Time Employment Status: Permanent Company Overview: Downing Living is dedicated to creating sustainable living environments characterized by green and open spaces, complemented by exclusive amenities and services for residents. Role Overview: The Resident Services Coordinator serves as the primary point of...

  • Resident Services Assistant

    3 months ago

    Manchester, United Kingdom Urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant to join the team on a part time basis!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing...

  • Resident Services Associate

    3 months ago

    Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...

  • Resident Services Associate

    3 months ago

    Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...

  • Resident Experience Associate

    4 months ago

    Manchester, United Kingdom Bamford Contract Services Full time

    **Resident Experience Associate** **Temp to Perm** **Salford** **4 on and 4 off Shift Pattern** **12 Hours 7am-7pm** **Salary: £25,000 per annum** **Bonus: 10% yearly bonus** Our prestigious build-to-rent company is seeking a Resident Experience Associate to join our team in Salford. Our building features a collection of luxurious apartments and...

  • Resident Services Coordinator

    2 weeks ago

    manchester, United Kingdom Cobalt Recruitment Full time

    Job Title: Resident Services CoordinatorWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.Key...

  • Resident Services Coordinator

    2 weeks ago

    manchester, United Kingdom Cobalt Recruitment Full time

    Job Title: Resident Services CoordinatorWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of amenity spaces, and organizing community events.Key...

  • Resident Services Coordinator

    1 week ago

    Manchester, United Kingdom Cobalt Recruitment Full time

    Resident Services CoordinatorWe are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Deliver first-class customer...

  • Resident Services Coordinator

    1 week ago

    Manchester, United Kingdom Cobalt Recruitment Full time

    Resident Services CoordinatorWe are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Deliver first-class customer...

  • Resident Services Coordinator

    2 weeks ago

    manchester, United Kingdom Cobalt Recruitment Full time

    Job Title: Resident Services CoordinatorWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the upkeep of our amenity spaces, and organizing community events.Key...

  • Resident Services Coordinator

    2 weeks ago

    manchester, United Kingdom Cobalt Recruitment Full time

    Job Title: Resident Services CoordinatorWe are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the upkeep of our amenity spaces, and organizing community events.Key...

  • Resident Services Advisor

    4 months ago

    Manchester, United Kingdom Residential Living Recruitment Full time

    Do you have experience in customer facing roles which is essential ideally from hotel, retail, hospitality, student accommodation, housing or residential sectors? **Salary**:£25,000 per annum plus 10% bonus **Job type**:Permanent **Shift Pattern**: 5 days out of 7 - Monday to Sunday **Location**: Manchester **YOU MUST BE FLEXIBLE TO WORK WEEKEND...

  • Resident Services Liaison

    7 hours ago

    Manchester, United Kingdom Cobalt Recruitment Full time

    Resident Services AssociateSalary: £25,000 to £28,000Location: Milton Keynes (on site with weekend shift pattern 1 in 3)About the Role:We are seeking a highly motivated and customer-focused Resident Services Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service to residents,...

  • Resident Services Liaison

    12 hours ago

    Manchester, United Kingdom Cobalt Recruitment Full time

    Resident Services AssociateSalary: £25,000 to £28,000Location: Milton Keynes (on site with weekend shift pattern 1 in 3)About the Role:We are seeking a highly motivated and customer-focused Resident Services Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service to residents,...

  • Resident Services Coordinator

    2 weeks ago

    Manchester, United Kingdom Cobalt Recruitment Full time €25,000 - €28,000

    Resident Services Associate Salary: £25,000 to £28,000 Location: Milton Keynes (on site with weekend shift pattern 1 in 3) Responsibilities: Provide first class customer service to residents, being the first point of for all residents and visitors Quality control of amenity spaces and apartments, ensuring they are well presented at all times. ...

  • Resident Services Coordinator

    3 weeks ago

    Manchester, United Kingdom Cobalt Recruitment Full time €25,000 - €28,000

    Resident Services Associate Salary: £25,000 to £28,000 Location: Milton Keynes (on site with weekend shift pattern 1 in 3) Responsibilities: Provide first class customer service to residents, being the first point of for all residents and visitors Quality control of amenity spaces and apartments, ensuring they are well presented at all times. ...

Resident Services Assistant

3 months ago

Manchester, United Kingdom Swan street house ila Full time

RESIDENCE SERVICE ASSISTANT - Swan street house - Manchester

ABOUT US
ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build
- to
  • Rent residential portfolio of over 3,800 homes.


We celebrate all that is great about city centre living and offer a service led approach to making their community a home.

Our business is focused on delivering and operating Build
- to
  • Rent residential housing that is purposely designed and professionally managed for our residents.
The company's ambition is to become the UK's leading specialist manager of Build -to-Rent residential communities across the UK.


ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why.

Each element is driven by a desire to have the resident and local community at the core of everything we do.

Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff.

Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.


WE ARE SEEKING


ila is looking to hire a Resident Services Assistants for Swan street house a BTR scheme in Manchester, consisting of 373 residential apartments.

The Resident Services Assistant will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.


We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Community Manager and will collaborate with other teams across the UK.

ABOUT YOUR ROLE

Site Management

  • Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
  • First point of contact/front of house presence for Swan street house.
  • Coordinate, instruct and allow access for services to the development
  • To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
  • Carry out specific daily/weekly tasks as agreed with the Community Manager.
  • Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner

Customer Service

  • Provide outstanding customer service to residents.
  • Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors to Swan street house.
  • Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
  • Record, monitor and respond to any resident feedback.
  • Assist with resident communications through multiple channels.
  • Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
  • Promote and encourage a neighbourly and community atmosphere.
  • Meet and interact with residents in a customer friendly and professional manner.
  • Seek ways to exceed service expectations of residents and enhance the brand.
  • Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
  • Assist with executing the smooth running of all aspects of the community.
  • Provide an information service for the local area.
  • Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
  • Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and wellpresented at all times.

Marketing, Social Media, Events & Community Presence

  • Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
  • Drive the highest rates of retention and community engagement.
  • Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
  • Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
  • Assist with planning and hosting networking events to create and forge new relationships within the community.
  • Promote events/giveaways to residents to ensure they are deemed successful.

Facilities Management and Health & Safety

  • Ensure all risks to visitors, staff and residents are removed or reported.
  • Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
  • Assist with turnaround of vacant apartments, including checkout reports, schedule of cleaning, repair, and maintenance.

About you

  • A good level of experience in a similar role in either BTR or PBSA.
  • Professional presentation, be confident and outgoing in nature