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Key Account Manager

4 months ago

Birmingham, Birmingham, United Kingdom BidvestNoonan Full time
Key Account Manager
Competitive salary

To oversee, co-ordinate, and support all aspects of a Bus and depot cleaning contract that they are responsible for, reporting to the Key Account Director.

Duties include managing performance, that has a positive impact in achieving key KPI benchmarking scores. Ensuring robust adherence to all contract HSQE requirements.
Continue to innovate and bring new ideas to improve the contract through its life cycle. Use auditing system to provide trend analysis on areas for improvement.

Focus on customer service (both client and public), procurement, full accountability of contract P&L, managing quality and ensuring contract management team deal with all day-to-day operational issues to the client's satisfaction.

Ensure Quality Audits are conducted as per contractual agreement.
Monitor and manage targets set for the Contract Management team.
Ensure training and induction is conducted for all staff.
Ensure site supervision/ management are utilising rollcall system to complete employee wages on time.

Ensure site supervision/ management are utilising rollcall system for the recording, booking and monitoring of all holidays, sickness and absenteeism.

Ensure all accidents / incidents are reported as per company policy and procedure.
At least three years of cleaning industry experience and management experience.
Experience in managing a fleet cleaning contract, with set quality KPI's
Excellent communication skills in English are essential
Driving licence required
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland.

We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

Our people are exceptional and go the extra mile to deliver outstanding services.

At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact .