Contact Centre Advisor

2 weeks ago


StourportonSevern, Worcestershire, United Kingdom Slicker Recycling Full time

About us


Slicker Recycling is one of the UK's leading hazardous waste management companies and is the UK's largest collector and processor of used waste lubricating oil.

Our expert teams are able to offer total waste management solutions to an extensive customer base across the whole of the UK and Ireland.


We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more.

We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations.

As a business our strategy is focused on growth and continuous improvement.

Since the launch of Slicker in 2016 we have completed four acquisitions and have remained focused on driving the business from strength to strength.

Having traded well throughout the pandemic we are in a strong position for continued growth.


Our 200 employees operate within a fast paced and busy working environment, we work hard but we also enjoy having fun and being part of a team.

As a business we have big ambitions; it is an exciting time to be part of Slicker.

Job Purpose


We are looking for a proactive and resilient Contact Centre Advisor to join our highly successful telesales team at our Head Office in Stourport-on-Severn, on a 12 month fixed term maternity cover contract.

The Contact Centre Advisor will need to possess a positive attitude and be an excellent team player. You will be responsible for both inbound and outbound calling and must be able to manage a high workload.

This is an exciting opportunity for a target driven sales professional to join a passionate sales team with commission incentives.


Contact Centre Advisor main tasks will include:

  • Receiving inbound calls
  • Making daily outbound calls to set targets where necessary
  • Monitoring live chat
  • Outbound call projects on marketing campaigns
  • Working within campaign calls provided by the Manager
  • Monitor your progress and collate reports to your Manager on progress and success
  • Maintaining strong internal working relationships
  • General daily administration

Contact Centre Advisor skills & key requirements

  • Excellent customer service skills
  • Comfortable working to targets
  • Proficient user of Microsoft Office (Word, Excel, Outlook)
  • Excellent written, numerical and verbal communication skills
  • Great attention to detail
- 'Go getter' attitude

  • Team player

Values

  • Smart keep it simple and keep doing it better
  • Honest be straight with each other and give feedback
  • Reliable do what we say we will and tell people if we can't
  • Together work together as one and support each other
  • Fun enjoy what we do and have a great time


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