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Technical Services Support Lead
3 months ago
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Job Purpose:
You will manage a support service team for technical services. Working with customers and stakeholders to provide agreed services. To create, change and improve processes, leading continuous service improvement (CSI) activities, ensuring the support services processes increase operational efficiency, deliver measurable benefits to the business and significantly reduce our cost base in support of our operation.
You will establish clear operational level agreements and ensure consistency of service. Whilst seeking improvements to delivery methods for best business outcomes.
Essential skills and experience:
- Previous experience of understanding business strategy and ability to direct a team to align with that strategy
- Strategic thinking with process improvement focus
- Demonstrable ability to influence at all levels of the organisation to enable the delivery of this service
- A strong people leader with proven experience in leading and effectively managing teams to produce high quality outputs within the constraints of demanding timescales and a tactical environment. Must demonstrate the ability to achieve through the efforts of their people and lead their people in the delivery of exceptional business results
- The individual will be an excellent people leader with highly effective influencing skills
- Must be able to clearly articulate messages to a variety of audiences but understand the importance of listening and seeking feedback
- Excellent networking skills to establish key contacts around the organisation, valuing them and using them effectively to foster enduring relationships
- Demonstrable ability to work in an evolving business with plans that can change
- Resilient and tenacious, with a propensity to persevere, and adaptable with the ability to handle potentially challenging customers
- Effectively balance conflicting issues such as short term versus long term priorities, resource constraints, stakeholder expectations and staff development, whilst continuing to operate within an approved budget
- Educated to degree level, or equivalent relevant professional experience
Additional vacancy information:
Submitting a cover letter with your application will be advantageous.
Interviews will take place on Friday 19th July 2024.
We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. Find out more here.
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, you'll also benefit from a wide range of other benefits which includes generous leave entitlement, a market-leading defined contribution pension scheme, a range of voluntary benefits and retail discounts, wellness support and a comprehensive learning and development offering.
If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
