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Technical Support Specialist

2 months ago

Whiteley, Hampshire, United Kingdom Gattaca Plc Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our innovative technology team at Gattaca Plc.

This is an exciting opportunity to work with cutting-edge technology and contribute to the smooth operation of our applications and processes.

Key Responsibilities
  • Provide second-line support for our technology applications and processes, ensuring efficient operations.
  • Collaborate with the Technology Solutions Manager to implement new applications, upgrade existing systems, and manage significant changes.
  • Assist in developing and testing new applications, ensuring they meet our high standards and work seamlessly with existing systems.
  • Support the transition of new applications to the service desk team, ensuring they are fully prepared for operational support.
Requirements
  • Experience working in an IT team or as a business partner, with strong problem-solving skills for system or process challenges.
  • Ability to work independently and resolve issues beyond the service desk's scope.
  • Desirable experience in CRM systems, process and documentation management, payroll systems, process mapping, and experience with HTML and API.
What We Offer
  • Excellent growth and development opportunities.
  • Industry-leading training.
  • Apprenticeship opportunities.
  • Free on-site parking.
  • Personal flexible benefits to meet each employee's needs.
  • Incentives, including team all-inclusive holidays.
About Gattaca

Gattaca has been helping clients across the world grow by solving their biggest talent challenges for over 35 years.

We are committed to promoting diversity, inclusion, and accessibility, and we understand the value a diverse workforce brings to every workplace.

Next steps: Upload your CV, and if we think there is a match, a member of our Talent Hub will be in touch.