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Patient Services Team Lead
3 months ago
About Lakeside
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect:
Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality:
In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community.
We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient and more diverse within the local community.
Job Introduction
Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you
What you will do
To enable the effective and efficient day-to-day operation of the Practice and patient-facing services whilst ensuring the systems, support, and facilities to deliver these services are available.
Duties include:
- Induction and training to agreed standards of all reception staff.
- Leading the reception team to deliver a high level of customer service.
- Monitor digital platform submissions.
- Reporting and monitoring of staff sickness levels.
- Planning, creation, and maintenance of rotas for Reception staff.
- Regularly review, update and issue Reception protocols and policies as required.
- Hold regular quality reviews of staff performance.
- Organise additional clinics as required e.g., flu clinics and coordinate staffing.
- Work with Patient Services Manager to review and update Practice information, posters, and website.
- Ensuring appointments are booked appropriately and discussing with team members any issues or training needs.
- Maintain a clear understanding of telephone systems, answering messages and Out of Hours Services.
Essential Criteria
We are looking for somebody with.
- Excellent interpersonal, verbal, and written communication skills.
- The ability to use their own initiative.
- The ability to work as part of an integrated and multiskilled team.
- Good telephone manner, even when under pressure.
What we offer you (Benefits)
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
Interview process
Our interview process will aim to meet you in person however some interviews may be carried out virtually.
Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.
Shortlisting
Equality, Diversity & Inclusion
Equal Opportunities
Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect.
We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.
Job Types:
Full-time, Permanent
Pay:
£26,612.48 per year
Benefits:
- Free parking
- Onsite parking
- Store discount
Application question(s):
- Do you have the right to work in the UK? (Yes/No)
- If you answered Yes you must be able to provide sufficient evidence upon interview.
- Do you have excellent customer service skills?
- Are you friendly and approachable?
Work Location:
In person
Application deadline: 05/05/2024
