Patient Services Coordinator
3 days ago
About the Role
Lakeside Healthcare Group is seeking a highly skilled and organized individual to join our team as a Patient Services Advisor. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience.
Key Responsibilities
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests and ensure accurate and timely processing.
- Registration of new patients, computer data entry, and medical records.
- Process repeat prescription requests in accordance with practice guidelines.
- Perform administrative tasks, including filing, faxing, and photocopying.
- Provide exceptional customer service, responding to patient inquiries and resolving issues in a professional and courteous manner.
Requirements
- Excellent customer service skills and experience working in a busy, multi-functional team.
- Call centre experience or equivalent.
- Good standard of education and a customer service qualification (desirable).
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
About Us
Lakeside Healthcare Group is a large GP partnership providing NHS care to over 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire, and Lincolnshire. We are committed to delivering high-quality patient care and strive to demonstrate our values of Caring, Respect, Quality, and Teamwork in everything we do.
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