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Customer Service Representative

3 months ago

Bracknell, Bracknell Forest, United Kingdom 3M Full time

Job Description:

Collaborate with Innovative 3Mers Around the World


Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.

With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The impact you have in this role.


As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.


Here, you will make an impact by:

  • Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
  • Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.
  • Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.
  • Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
  • Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.
  • Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
Your Skills and Expertise

  • Bachelor's degree or higher
  • Customer service experience within a corporate environment
  • Strong IT skills particularly with ERP and CRM systems. (SAP and SalesForce desirable)
Additional qualifications that could help you succeed even further in this role include:

  • Highly self-motivated.
  • Ability to work in culture of compliance.
  • Strong interpersonal and relationship building skills.
  • Strong networking and team working ability.
  • Proactive approach to job responsibilities.
  • Flexibility to adapt quickly to changing priorities.
  • Analytical / problem solver.

Location:
Bracknell with the option of hybrid working (2 days per week in the Bracknell office)

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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