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Customer Service Representative
2 months ago
Kingsgate Recruitment Ltd is a reputable business that offers a more personal approach to car insurance. We recognize that each policy is unique and deserves individual attention.
Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering inbound enquiries from customers, making changes to their policies, and trying to find solutions to retain customers.
You will also be responsible for processing customer documents, identifying potential fraud, reviewing policies, and recovering outstanding balances after cancellation. Additionally, you will liaise with our insurer partners to ensure seamless communication.
RequirementsTo be successful in this role, you will need:
- English and Maths at GCSE level
- No previous unspent criminal convictions
You will work 40 hours per week, covering shifts between 9:00am - 7:00pm, plus every other Saturday 9am - 2pm. The role comes with a basic salary from £18,000 and an achievable bonus structure giving on target earnings of £27,500 to £30,000.
Full training is provided with successful hires.
