Customer Service Representative

2 weeks ago


Bracknell, Bracknell Forest, United Kingdom Halfords Full time
Job Title: Administration & Customer Service Advisor

Are you a customer-focused individual with a knack for delivering great service? We're looking for someone to join our team as an Administration & Customer Service Advisor.

About the Role

We're a leading retailer of motoring and cycling products and services, and we're expanding our business with a focus on motoring services and electric mobility. As an Administration & Customer Service Advisor, you'll be working in a fast-paced environment, providing excellent customer service and support to our customers.

Key Responsibilities
  • Deliver exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Process customer transactions, handle returns and exchanges, and maintain accurate records.
  • Participate in ongoing training and development to enhance product knowledge and sales skills.
What We Offer

We're committed to investing in our colleagues' careers and providing opportunities for growth and development. As an Administration & Customer Service Advisor, you'll enjoy:

  • A competitive hourly rate of £9.87 per hour.
  • Opportunities for career progression and professional development.
  • A comprehensive training program to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • A range of benefits, including store discount, employee discount, and access to our employee wellness program.
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • A proactive approach to customer service and problem-solving.
  • Availability to work on a rota basis, including weekends.
  • Previous experience in a customer-facing role, preferably in retail sales.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a knack for working in a fast-paced environment, we'd love to hear from you.



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