Customer Service Representative

1 day ago


Bracknell, Bracknell Forest, United Kingdom Kingsgate Recruitment Ltd Full time
About Us

Kingsgate Recruitment Ltd is a reputable business that offers a more personal approach to car insurance. We recognize that each policy is unique and deserves individual attention.

Job Description

We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering inbound enquiries from customers, making changes to their policies, and trying to find solutions to retain them.

You will also be responsible for processing customer documents, identifying potential fraud, reviewing policies, and recovering outstanding balances after cancellation. Additionally, you will liaise with our insurer partners to ensure seamless communication.

Requirements

To be successful in this role, you will need:

  • English and Maths at GCSE level
  • No previous unspent criminal convictions

As a Customer Service Representative, you will work 40 hours per week, covering shifts between 9:00am - 7:00pm, plus every other Saturday 9am - 2pm. The role comes with a basic salary from £18,000 and an achievable bonus structure giving on-target earnings of £27,500 to £30,000.

Full training is provided to successful hires, ensuring you have the skills and knowledge to excel in this role.



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