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Customer Service Call Centre
3 months ago
IMMEDIATE INTERVIEWS Make This Customer service role be your next career move start date 17th April & 15th May for training & induction
Due to expansion & growth we are recruiting additional inbound customer service advisors from a variety of background.
All we ask is that you share our passion for customer service and we will train you to do the rest
These roles are permanent with excellent training, development & progression.
Starting Salary £22000 with Fantastic employee benefits
The Role:
As a Customer Service Advisor, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their product & coming to the best solution for the customer.
You will have to be empathetic over the phone and make sure to understand everyone's circumstance and ending the call with a positive outcome for the customer.
(This role involves no sales)
Key Responsibilities:
- Speaking with customers over the phone via inbound calling
- Empathising and engaging with customers, getting them to tell their story and explain their situation
- To deliver a professional and consistent level of customer service
- Provide telephonebased support and guidance to customers
- Keeping internal systems up to date
Skills & Attributes:
- Ability to empathise and actively listen to customers
- Previous experience in customerfacing roles
- Ability to communicate with customers clearly and confidently over the phone
- Ability to prioritise and organise workload
Salary:
From £22,000.00 per year
Benefits:
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Crewe: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location:
One location
Reference ID:
sada
