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Customer Service Representative
2 months ago
About the Role:
We are seeking a skilled Customer Service Advisor to join our Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service to our 8 million+ customers, representing some of the biggest brands in telecoms and finance.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other channels
- Resolve customer complaints and issues in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide informed solutions to customers
- Meet and exceed performance targets, including first call resolution and customer satisfaction
What We Offer:
- Comprehensive training to prepare you for the role
- Flexibility: with remote working available once full training is completed and performance targets are met
- 21 days of annual leave plus bank holidays, which will increase in line with the length of service
- Employee assistance program to support your well-being and that of your family
- A range of benefits, including discounts on retail and tech, health cash plans, bonus schemes, and more
- Opportunities for learning and development, including LinkedIn learning and internal one-to-one development
About Assurant:
Assurant is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide a great experience for their customers. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes.
Why Join Us:
We are passionate about DE&I (Diversity, Equity & Inclusion) and believe that it is essential for our business success. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity.
