Operations Coordinator

7 days ago


Newtownabbey, United Kingdom Connected Health Full time

It is the responsibility of the Operations Coordinator to assist and work closely with the designated Area Manager to monitor and build on an area within the company.


The Operations Coordinator will support the Area Manager and Service Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company's Quality Assurance Policy.

The role will be based in our Newtownabbey office.


To assist the Service Manager and Area Manager in liaising with Care Managers, the Local Authorities, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service.


ROLES & RESPONSIBILITIES:

  • Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area.
  • Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship.
  • Creation and maintenance of accurate staff rotas, ensure continuity of care.
  • Compiling reports for invoicing, payroll and management.
  • Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day.
  • Maintain all client activity on IT system.
  • To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
  • To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
  • To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
  • To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.
  • To maintain confidentiality at all times and carry out the Company's Confidentiality Policy.
  • To report to the Coordination Manager any issues regarding the safeguarding of clients.
  • To ensure the continuous improvement of service delivery
  • To participate in companywide projects
  • To carry out any other tasks required by the company

ESSENTIAL CRITERIA:

  • Teamwork Skills
  • Relationship Management
  • Strong telephone skills
  • Excellent organisational and planning skills.
  • Computer literate. Including MS Office.
  • Administrative experience.
  • Fast Learner | Self starter | Entrepreneurial spirit
  • Must have English and Maths GCSE, Grade C or above

DESIRIBLE CRITERIA:

  • Previous experience of rostering a team
  • Understanding of legislation concerned with care provision.
  • Experience working within the Care Industry

SKILLS & COMPETENCES:

  • Dedication and commitment
  • Good communication skills
  • Sound understanding of good care principles
  • Ability to cope under pressure
  • Calm and patient
  • Ability to deal with change or emergencies
  • Ability to display empathy and understanding
  • Flexible and reliable
  • Good administrative skills
  • Ability to work at a fast pace environment
  • Effectively manage an ever changing area of clients

WHAT WE OFFER:

  • A competitive annual salary
- £100 Sign on Bonus
- £100 Refer a Friend scheme

  • Monthly and annual staff awards and recognition events.
  • Training and development opportunities (Level 2 & 3 Health & Social Care)
  • Blue Light card
  • Exclusive discounts

NIOJ

  • Newtownabbey, United Kingdom Connected Health Full time

    It is the responsibility of the Operations Coordinator to assist and work closely with the designated Area Manager to monitor and build on an area within the company. The Operations Coordinator will support the Area Manager and Service Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the...


  • Newtownabbey, United Kingdom Connected Health Full time

    **About the role** It is the responsibility of the Operations Coordinator to assist and work closely with the designated Area Manager to monitor and build on an area within the company. You will support the Area Manager and Service Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the...

  • Qshe Coordinator

    1 month ago


    Newtownabbey, United Kingdom Pure Fitout Full time

    **The Role**: We have an exciting opportunity for a QHSE Coordinator or someone with the demonstrable skills to work for a fast growing fitout Business. We are looking to recruit someone who is passionate about quality, health, safety and environment, & has excellent administration skills. This role primarily will ensure the delivery of reporting for the...

  • Office Coordinator

    2 weeks ago


    Newtownabbey, United Kingdom Qualcom Managed Services Full time

    Office/ServiceDesk Coordinator Qualcom Managed Services is a Privately owned and operated business in Newtownabbey. We are looking for an Office /Servicedesk Coordinator to join our team and help with the day-to-day operations of our office. The Office/ServiceDesk Coordinator will **manage the activities of the field service team** in their day-to-day...

  • Customer Coordinator

    3 weeks ago


    Newtownabbey, United Kingdom VANRATH Full time

    VANRATH are delighted to be assisting our client who specialise in Powder Coating based in **Newtownabbey** with the Recruitment of a **Customer Coordinator**. **Salary**: - £24,000 - £26,000 **Working Hours** - Monday - Thursday 8am-4.45pm and Friday 8am-3.15pm **Job Purpose -** To schedule customers work in conjunction with the galvanising...

  • Office Coordinator

    1 week ago


    Newtownabbey, United Kingdom Qualcom Managed Services Full time

    Office/ServiceDesk CoordinatorQualcom Managed Services is a Privately owned and operated business in Newtownabbey. We are looking for an Office /Servicedesk Coordinator to join our team and help with the day-to-day operations of our office. The Office/ServiceDesk Coordinator will manage the activities of the field service team in their day-to-day activities...

  • Sales Coordinator

    3 weeks ago


    Newtownabbey, United Kingdom Axle Solutions Full time

    _Are you a dynamic, customer-oriented individual with a passion for a challenge? _Join our team as a Sales Coordinator and be a vital part of our success story. You'll play a crucial role in providing exceptional support to our sales team, ensuring seamless operations and extraordinary customer experiences. **Key Responsibilities**: - **Order Processing**:...


  • Newtownabbey, United Kingdom Henderson Group Full time

    **Installation Coordinator - Technology**: - Job Req ID: 5265- Job Posting Closing Date: Monday 15th July 2024**Installation Coordinator - Technology** **Attractive Salary, Company Van & Benefits** **36.5 Hour week (Field Based)** **Newtownabbey** **Who are we?** At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider....

  • Logistic Coordinator

    2 weeks ago


    Newtownabbey, United Kingdom RTU Ltd Full time

    **Key Purpose : To carry out and assist the dispatch of all products within RTU including coordinating/organising drivers for delivery routes, ensuring logistics adhere to driving regulations, organising stock replenishment and building a culture of high performance within the RTU business.** **Key Tasks** - Organising and planning on time deliveries for...

  • Logistics Coordinator

    3 weeks ago


    Newtownabbey, United Kingdom Brett Martin Full time

    Brett Martin is a firmly established global business, manufacturing an ever-growing range of plastic and building products. Due to continuous growth and investment, we are seeking to recruit a new Logistic Coordinator, who will have the opportunity to join an exciting and innovative workplace. **Logistics Coordinator** **Main tasks and duties**: -...

  • Sales Coordinator

    1 week ago


    Newtownabbey, United Kingdom Next PLC Full time

    Title:Sales CoordinatorLocation:NewtownabbeyHours:16.5 hours per weekContract:PermanentAbout the team:To be a successful Sales Coordinator, you will work alongside and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the...


  • Newtownabbey, United Kingdom Capita Full time

    This is a fantastic opportunity for a Customer Service Coordinator to work cross-functionally within our Operational Excellence Team. This individual will coordinate and deliver a variety of end user feedback activities from a variety of sources, then collate results which will be communicated to provide recommendations to the business. **Job...


  • Newtownabbey, United Kingdom CSR Full time

    **Role; Street Works Coordinator** **Location: Newtownabbey** **Salary: £22 - £25k** CSR are recruiting for a new telecommunications company in Northern Ireland. They deliver frontline services to fibre network providers across the UK and Ireland. Their team of experienced and certified engineers are leaders in their field providing excellence in every...


  • Newtownabbey, United Kingdom CSR Full time

    **Role; Street Works Coordinator** **Location: Newtownabbey** **Salary: £22 - £25k** CSR are recruiting for a new telecommunications company in Northern Ireland. They deliver frontline services to fibre network providers across the UK and Ireland. Their team of experienced and certified engineers are leaders in their field providing excellence in every...

  • Machine Operator

    3 weeks ago


    Newtownabbey, United Kingdom Reactive Recruitment Full time

    **Trainee Machine Operator - Newtownabbey** **Earning potential: up to £32,343** **Daily duties**: - Setting up machinery and ensuring it is operating correctly. - Running machinery to meet production targets. - Monitoring machinery to identify and resolve any issues that may arise. - Conducting regular quality checks to ensure production standards are...


  • Newtownabbey, United Kingdom CSR Full time

    Role; Street Works CoordinatorLocation: NewtownabbeySalary: £22 - £25kCSR are recruiting for a new telecommunications company in Northern Ireland. They deliver frontline services to fibre network providers across the UK and Ireland. Their team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the...

  • Service Coordinator

    7 days ago


    Newtownabbey, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: - **COMPETITIVE SALARY & OVERTIME AVAILABLE** (1.5 x BASIC PAY) BY MUTUAL AGREEMENT - **COMPANY ANNUAL BONUS**: - **GREAT WORK-LIFE BALANCE** - MONDAY TO FRIDAY 42.5 HOURS PER WEEK - **33 DAYS HOLIDAYS** INCLUDING BANK HOLIDAYS WITH THE OPPORTUNITY TO BUY/SELL UPTO 5 EXTRA DAYS EACH YEAR - **COMPANY PENSION** 6% EMPLOYER CONTRIBUTION -...


  • Newtownabbey, United Kingdom Capita Full time

    We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. **Job title**: Customer Service Coordinator This is a fantastic opportunity for a Customer Service Coordinator to work cross-functionally within...


  • Newtownabbey, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: We have now have a fantastic opportunity for a Service and Parts Coordinator to join the Sunbelt Rentals Team. In this varied and busy role you will provide support within the Service Centre and be the integral link with our regional operations, logistics and engineering teams, supporting our mission to provide a world-class customer...


  • Newtownabbey, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: We have now have a fantastic opportunity for a Service and Parts Coordinator to join the Sunbelt Rentals Team. In this varied and busy role you will provide support within the Service Centre and be the integral link with our regional operations, logistics and engineering teams, supporting our mission to provide a world-class customer...