Installation Coordinator

4 days ago

Newtownabbey, United Kingdom Henderson Group Full time

**Installation Coordinator - Technology**:

- Job Req ID: 5265- Job Posting Closing Date: Monday 15th July 2024**Installation Coordinator - Technology**

**Attractive Salary, Company Van & Benefits**

**36.5 Hour week (Field Based)**

**Newtownabbey**

**Who are we?**

At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

**A look into the role**

Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software.

**The purpose of the role**

The role will report into the installation Manager at Henderson Technology, the Installation Coordinator will assist all customers of Henderson Technology with their installation requirements to ensure that they experience a seamless and professional installation.

This role although primarily based in Northern Ireland, will involve travel to mainland UK and ROI.

**Working as Installation Coordinator you will**:
**Conduct Field-Based Surveys**:

- Perform on-site assessments to gather data and insights on store operations and customer needs.
- Document and report findings to inform system installations and support strategies.

**Install EDGEPoS Systems**:

- Set up and configure EDGEPoS point-of-sale systems in new and existing stores.
- Ensure seamless integration with store operations and troubleshoot any installation issues.

**Liaise with Outside Contractors and Various Departments within the Henderson Group**:

- Coordinate with external contractors to ensure timely and efficient project completion.
- Collaborate with internal departments such as IT, sales, and support to align on project goals and deliverables.

**Provide Support to New Stores Joining the Group**:

- Assist new stores with the transition process, ensuring they are equipped with necessary systems and knowledge.
- Offer training and guidance on using the EDGEPoS system and other operational procedures.

**Assist Existing Customers at Their Sites**:

- Offer ongoing support and maintenance for current customers using the EDGEPoS system.
- Address and resolve any technical issues or queries to ensure customer satisfaction and system efficiency.

**Skills for Success**

**Joining us as as Installation Coordinator the minimum criteria you’ll need is**:

- Educated to A-level standard or equivalent.
- Experience working with Windows Operating Systems.
- Experience of working with networks and Network Configuration (including IP4)
- Possess a current clean (valid) UK/EU driving licence.

**The Attributes you’ll need include**:

- Ability to work effectively within a team.
- Ability to use their own initiative.
- Excellent communication skills
- Organisational and prioritising skills are essential
- Customer care skills

**It is Desirable if you have**:

- 3rd level qualification in IT or at least 2 years relevant IT experience
- Practical experience of store operations and procedures.
- Experience with EPoS systems.
- Experience of the EDGEPoS system
- Experience of working with Media screens/Digital signage
- Experience of installing Network Infrastructure
- Experience of working with Power tools

**Are we right for you?**

As part of this role, it will be important that you feel aligned with the values that we live and work by.

**Ambition **- We always strive to be better. We seek new challenges and look for ways to do things better.

**Customer First **- We provide exceptional service. We put customers at the heart of everything and support our communities.

**Teamwork** - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

**Integrity** - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

**The Reward**

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits incl

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