Hospitality Operations Manager

1 week ago

London, Greater London, United Kingdom ISS Facility Services UK Full time
Job Description

As the Hospitality Operations Manager, you will be a customer service professional, dedicated to delivering exceptional experiences at ISS. Your passion for service matches your enthusiasm for the delicious food and drink your team provides. With your inspiring leadership and natural charisma, you'll be the face and voice of the business, setting the standard for excellence.

Job Description

Your role involves organising and overseeing all aspects of the hospitality catering operation, aligning with our strategic growth plan while ensuring profitability. You'll manage operations within budgetary guidelines and compliance with client, company, and statutory regulations.

Your proactive approach includes engaging customers and tailoring offerings to meet their needs, maximising revenue opportunities. You'll also focus on developing and training a motivated team dedicated to customer satisfaction and contractual obligations.

Additionally, you'll play a crucial role in forecasting business areas, highlighting profit risks, and sharing successes to maximise overall profitability across the group. If you're ready to lead with passion and drive excellence in hospitality, we invite you to join our team.

Responsibilities

  • To ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times.
  • To ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations
  • To ensure your team wears the correct standard of dress or uniform at all times
  • To promote the Health and Wellbeing of your staff
  • To ensure that all company and client contracts are acted upon in the manner which best serves the company interests
  • To prepare information on financial and operational performance and activity relating to hospitality department when and where requested
  • To maintain a happy and helpful manner and attitude throughout your working hours
  • To ensure only recognised company procedures as outlined in the company manuals are in place at the unit

About You

  • in a similar role at a corporate setting
  • strong customer relationships and delivering customer-centric solutions
  • the meaning and implications of key financial indicators
  • financial analysis to generate, evaluate and act on strategic options and opportunities

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

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